Spa & Wellness Manager

Four Seasons; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Four Seasons Palm Beach is seeking a Spa & Wellness Manager to lead the daily operations of the Spa, Fitness Center, and Retail Boutique, ensuring Four Seasons standards are consistently maintained. You will oversee staffing, guest experience, wellness programming, retail initiatives, financial performance, and operational excellence.

This position reports to Spa & Wellness Leadership. Lead the Spa, Fitness, and Retail teams; develop innovative wellness offerings, drive revenue, and create

Qualifications

• 2-4 years of management experience in a luxury spa, wellness, hospitality, or related environment.
• Bachelor's degree in Hospitality, Wellness, Business, or related field preferred; equivalent experience considered.

Responsibilities

• Oversee the daily operation of the Spa, Fitness Center, and Retail Boutique, ensuring a seamless luxury experience for guests.
• Recruit, train, coach, and develop Spa, Fitness, and Retail team members; lead ongoing training on wellness trends and service standards.
• Design and oversee wellness programs and experiences tailored to guest needs and preferences; ensure personalized service throughout their journey.
• Assist in developing annual operating budgets and financial forecasts; monitor revenue, expenses, and profitability.
• Partner with Marketing and Commercial teams to develop wellness campaigns and promotions.

Skills

Leadership

Team management

Guest service

Education

Bachelor's degree in Hospitality

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island's only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie's, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

About the role:

The Spa & Wellness Manager is responsible for leading the daily operations of the Spa, Fitness Center, and Retail Boutique while ensuring Four Seasons standards are consistently maintained. This role oversees staffing, guest experience, wellness programming, retail initiatives, financial performance, and operational excellence. The Spa & Wellness Manager works closely with resort leadership to develop innovative wellness offerings, drive revenue, and create exceptional experiences for guests and members. This position reports to Spa & Wellness Leadership.

What you will do:

Operational Management:

• Oversee the daily operation of the Spa, Fitness Center, and Retail Boutique, ensuring a seamless luxury experience for guests
• Maintain facility presentation, cleanliness, functionality, and ambiance throughout all wellness areas
• Partner closely with Housekeeping, Engineering, and operational departments to ensure facilities are maintained to the highest standards
• Ensure compliance with all health, safety, sanitation, and emergency response procedures
• Monitor and maintain operational standards, policies, and service procedures

Team Leadership:

• Recruit, train, coach, and develop Spa, Fitness, and Retail team members
• Foster a culture of excellence, accountability, and continuous improvement
• Conduct performance evaluations and support professional development opportunities
• Lead ongoing training initiatives to ensure team members remain knowledgeable about wellness trends, treatments, products, and service standards
• Support employee engagement and retention initiatives

Guest Experience Enhancement:

• Design and oversee wellness programs and experiences tailored to guest needs and preferences
• Ensure guests receive personalized and memorable service throughout their wellness journey
• Address guest feedback and service recovery opportunities promptly and effectively
• Identify and implement innovative wellness services, retail offerings, and guest experiences
• Stay informed on industry trends to continuously enhance the spa and wellness program

Financial & Business Management:

• Assist in developing and managing annual operating budgets and financial forecasts
• Monitor revenue, expenses, productivity, and profitability to achieve departmental goals
• Oversee inventory management and control costs while maintaining appropriate supply levels
• Analyze operational and financial reports to identify opportunities for improvement
• Support retail performance through product assortment, promotions, and merchandising initiatives

Marketing & Wellness Programming:

• Partner with Marketing and Commercial teams to develop promotional strategies and wellness campaigns
• Support the planning and execution of special events, retail promotions, and wellness activations
• Develop partnerships and experiences that strengthen the Spa & Wellness brand
• Utilize digital platforms and guest engagement channels to promote services and offerings
• Identify opportunities to increase awareness, guest engagement, and revenue

What you bring:

• Bachelor's degree in Hospitality Management, Wellness, Business, or a related field preferred; equivalent experience considered
• 2-4 years of management experience in a luxury spa, wellness, hospitality, or related environment
• Strong leadershi