Spa Wellness Desk Associate - Part-Time Nights

Cascada; Portland (OR); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive wages

Robust PTO

Benefits package

Job summary

Cascada Thermal Springs Spa and Hotel in Portland, OR, is seeking a Wellness Desk Team Member to be the friendly front-line contact for members and guests. You will greet visitors, manage check-ins, answer inquiries, and support both spa and retail operations.

The role emphasizes excellent service, sustainability, and teamwork in a serene, LEED-certified environment. Evening, weekend, and holiday shifts are required as part of a dynamic hospitality team.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, preferably in spa/hospitality.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Greet guests and members; ensure a smooth introduction to wellness offerings.
• Schedule spa appointments, group fitness classes, and visits using booking software.
• Process payments, handle cash, credit cards, and gift certificates per spa revenue policies.
• Provide information on spa services, pricing, packages, promotions, and wellness events.
• Assist guests in selecting services based on needs and preferences.
• Collaborate with spa therapists and staff to ensure smooth client flow and service delivery.
• Answer phone calls, monitor emails, and SMS correspondence professionally.
• Maintain cleanliness and organization of the spa reception and retail areas.
• Upsell spa services, products, and retail offerings to enhance client experience and revenue.
• Assist with stocking and inventory of spa products and retail displays.
• Support attendants and staff with preparing treatment rooms for daily operations.
• Adhere to spa policies, health, safety, and sustainability practices.

Skills

Customer service

Interpersonal skills

Attention to detail

Organizational skills

Cash handling

Education

High school diploma

Tools

POS systems

Booking software

Job description

Cascada Thermal Springs Spa and Hotel in Portland, OR, is seeking a Wellness Desk Team Member to be the friendly front-line contact for members and guests. You will greet visitors, manage check-ins, answer inquiries, and support both spa and retail operations.

The role emphasizes excellent service, sustainability, and teamwork in a serene, LEED-certified environment. Evening, weekend, and holiday shifts are required as part of a dynamic hospitality team.