Desert Spa & Fitness Center Manager

Loews Hotels & Co; Tucson (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Ventana Canyon Resort in Tucson, AZ seeks an experienced spa leader to direct the Ocean Spa and Fitness Center operations, oversee staffing, budgeting, guest services and membership sales, and ensure exceptional service and regulatory compliance.

You will collaborate with hotel departments, train staff, maintain licenses, and deliver a premium guest experience in a Four Diamond property within Loews. This role emphasizes teamwork and a guest-centric culture across shifts.

Qualifications

• Thorough knowledge of hotel spa operations.
• General knowledge of all hotel departments.
• Excellent written and verbal communication skills.
• Effective leadership, organizational and management skills.
• Ability to excel in a fast-paced environment.
• Ability to multi task.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to comprehend and follow instructions and to prioritize tasks to meet deadlines.
• Ability to converse professionally with upset guests, supervisors and team members.
• Ability to work a flexible schedule to include nights, weekends and holidays.
• Knowledge of ProSalon

Responsibilities

• Oversee the budget, sales, expenses, staffing, marketing as relates to all areas of responsibility
• Responsible for cash flow, revenues and expenses as relates to the spa and fitness center and spa membership activities
• Responsible for hiring, scheduling, termination and disciplinary actions as relates to team member
• Responsible for team member training, development and evaluation to ensure the highest of professional and work ethics in the Ocean Spa and Fitness Center
• Ensure all staff maintains required licenses and certifications as required by law
• Develop and maintain contact with outside vendors, community leaders, local organizations and incoming groups and individual guest in order to maintain and promote the Ocean Spa and Fitness Center
• Ensure all membership sales are handled in a professional manner, observing all local, state and federal regulations
• Assist team members in dealing with demanding guest situations when necessary to ensure guest satisfaction and follow up while maintaining the integrity of the spa and fitness center
• Attend all training sessions and meetings as required

Skills

Spa operations

Leadership

Communication

Organizational skills

Multi-tasking

Microsoft Office

Guest service

Fast-paced

Flexible schedule

Tools

ProSalon

Job description

Loews Ventana Canyon Resort in Tucson, AZ seeks an experienced spa leader to direct the Ocean Spa and Fitness Center operations, oversee staffing, budgeting, guest services and membership sales, and ensure exceptional service and regulatory compliance.

You will collaborate with hotel departments, train staff, maintain licenses, and deliver a premium guest experience in a Four Diamond property within Loews. This role emphasizes teamwork and a guest-centric culture across shifts.