Spa Therapist

Fairmont Hotels & Resorts; New Orleans (LA); On-site; USD 38,000 - 60,000; Full time

Job summary

Fairmont Hotels & Resorts in New Orleans seeks a professional massage therapist to provide spa services in a luxury setting. You will conduct guest consultations, perform treatments, and maintain pristine spa areas while ensuring privacy and confidentiality.

Ideal candidates possess a Louisiana license, strong guest service skills, and flexibility to work mornings, evenings, weekends, and holidays in a high-end environment.

Qualifications

• Current Louisiana Massage Therapy License required if performing massage therapy services.
• Additional spa, esthetics, or wellness certifications preferred depending on assigned services.
• Previous spa, wellness, massage therapy, or luxury hospitality experience preferred.
• Strong guest service and interpersonal communication skills.
• Knowledge of massage techniques, wellness treatments, anatomy, contraindications, and spa sanitation standards.
• Ability to maintain professionalism, discretion, and guest confidentiality at all times.
• Ability to work independently and collaboratively within a team-oriented environment.
• Professional appearance and polished demeanor required.
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required.
• High school diploma or equivalent preferred.
• Must be legally authorized to work in the United States.

Responsibilities

• Provide professional massage therapy, body treatments, and wellness services in accordance with hotel spa standards, treatment protocols, and applicable licensing requirements
• Conduct guest consultations to assess wellness needs, preferences, contraindications, and treatment recommendations appropriately
• Maintain treatment rooms, equipment, linens, and spa areas in a clean, sanitized, and organized condition
• Ensure guest comfort, privacy, and confidentiality throughout all spa experiences
• Educate guests on spa services, wellness recommendations, retail products, and home care suggestions as appropriate
• Maintain accurate service documentation and treatment records in accordance with company procedures and applicable regulations
• Follow all sanitation, infection control, workplace safety, and professional licensing standards
• Assist with spa setup, preparation, and operational support as assigned
• Promote spa services, wellness offerings, and retail products professionally and responsibly
• Respond promptly and professionally to guest requests, questions, and service recovery opportunities
• Support spa events, VIP experiences, wellness programs, and promotional initiatives as assigned
• Maintain professional appearance, demeanor, and conduct consistent with luxury hospitality standards
• Participate in required trainings, meetings, and continuing education as operationally required

Skills

Guest service

Interpersonal communication

Massage techniques

Spa sanitation standards

Professional appearance

Discretion and confidentiality

Team collaboration

Flex schedules

Education

High school diploma or equivalent

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa. This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Provide professional massage therapy, body treatments, and wellness services in accordance with hotel spa standards, treatment protocols, and applicable licensing requirements
• Conduct guest consultations to assess wellness needs, preferences, contraindications, and treatment recommendations appropriately
• Maintain treatment rooms, equipment, linens, and spa areas in a clean, sanitized, and organized condition
• Ensure guest comfort, privacy, and confidentiality throughout all spa experiences
• Educate guests on spa services, wellness recommendations, retail products, and home care suggestions as appropriate
• Maintain accurate service documentation and treatment records in accordance with company procedures and applicable regulations
• Follow all sanitation, infection control, workplace safety, and professional licensing standards
• Assist with spa setup, preparation, and operational support as assigned
• Promote spa services, wellness offerings, and retail products professionally and responsibly
• Respond promptly and professionally to guest requests, questions, and service recovery opportunities
• Support spa events, VIP experiences, wellness programs, and promotional initiatives as assigned
• Maintain professional appearance, demeanor, and conduct consistent with luxury hospitality standards
• Participate in required trainings, meetings, and continuing education as operationally required

Qualifications

• Current Louisiana Massage Therapy License required if performing massage therapy services
• Additional spa, esthetics, or wellness certifications preferred depending on assigned services
• Previous spa, wellness, massage therapy, or luxury hospitality experience preferred
• Strong guest service and interpersonal communication skills
• Knowledge of massage techniques, wellness treatments, anatomy, contraindications, and spa sanitation standards
• Ability to maintain professionalism, discretion, and guest confidentiality at all times
• Ability to work independently and collaboratively within a team-oriented environment
• Professional appearance and polished demeanor required
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
• High school diploma or equivalent preferred
• Must be legally authorized to work in the United States

Additional Information

All your information will be kept confidential according to EEO guidelines.