Spa Supervisor - Sage Lodge

Columbia Hospitality; Pray (WI); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid Time off & Holiday Pay

Medical, Dental, Vision, Disability, 4

401K

HSA/FSA

Columbia Cares volunteer opportunities

Referral bonus

Discounted lodging, dining, spa, golf,

Employee Assistance Program

Online learning platform

Get paid daily

Third party perks

Job summary

Columbia Hospitality’s Sage Lodge is seeking a Spa Supervisor to oversee daily spa operations, supervise front desk staff, and maintain exceptional guest service. The role requires 1 year of front-desk supervisory experience in hospitality, plus strong communication and leadership skills.

You will collaborate with other hotel departments to ensure a seamless guest experience and adherence to standards. The Spa Supervisor will also assist with onboarding, training, and performance development,

Qualifications

• 1 year front-desk supervisory or lead experience in hospitality or hotels required.
• High school diploma required.
• Strong written and verbal communication skills required.
• Experience leading a team.
• Previous customer service or guest relations experience required.
• Ability to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Responsibilities

• Oversee daily spa operations, ensuring efficient workflows and guest service.
• Supervise spa team members, including front desk staff, attendants, and technicians.
• Perform front desk duties as needed (calls, emails, bookings, check-in/out).
• Ensure timely and professional handling of guest needs and escalations.
• Maintain spa service standards and compliance with policies.
• Assist with interviewing, onboarding, training, and performance feedback.

Skills

Front-desk supervisory experience

Leadership

Communication skills

Customer service

Analytical ability

Education

High school diploma

Job description

Spa Supervisor

Let’s start off with the most important part - what’s in it for you:

• Eligibility of perks is dependent upon job status
• Hourly Pay Range: $25 to $28 DOE
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Get Paid Daily (Make any day payday)
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Spa Supervisor

Let’s start off with the most important part - what’s in it for you:

The Perks

• Eligibility of perks is dependent upon job status
• Hourly Pay Range: $25 to $28 DOE
• Tip/Tip Pooling Eligible
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Get Paid Daily (Make any day payday)
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Oversee daily spa operations, ensuring efficient workflows, exceptional guest service, and compliance with established operational and service standards.
• Supervise, support, and provide direction to spa team members, including front desk staff, attendants, and technicians, as applicable.
• Perform front desk duties as needed, including answering calls and emails, booking appointments, guest check-in/check-out, and optimizing appointment and front desk schedules.
• Ensure guests' needs and concerns are addressed promptly and professionally, including effective service recovery and resolution of escalated guest issues.
• Ensure all team members consistently demonstrate excellent guest service, proper spa etiquette, and compliance with lodge and departmental policies and procedures.
• Assist with interviewing, onboarding, training, coaching, and ongoing development of spa team members; provide feedback and support performance management as needed.
• Monitor treatment quality, appointment flow, room utilization, staffing levels, productivity, and overall operational efficiency.
• Maintain comprehensive knowledge of all spa services, treatments, products, promotions, packages, memberships, and offerings; assist with developing new services and promotions.
• Support achievement of spa revenue goals by promoting services, enhancements, memberships, and retail products, and monitoring key performance indicators such as utilization, rebooking, guest satisfaction, and sales.
• Oversee daily reporting, operational recaps, scheduling, and other administrative functions as needed.
• Manage spa inventory, including monthly inventory counts and ordering and maintaining appropriate levels of retail products, treatment supplies, and operating supplies.
• Maintain the cleanliness, organization, presentation, and proper stocking of all spa areas, including the front desk, treatment rooms, relaxation areas, and guest spaces.
• Ensure compliance with health, safety, sanitation, licensing, and regulatory requirements; promptly report accidents, injuries, hazards, and unsafe working conditions.
• Build positive working relationships with team members and other hotel departments to support collaboration and deliver a seamless overall guest experience.
• Other duties that may be associated with spa operations and management requests.

What You Bring

• 1 year front-desk supervisory or lead experience in hospitality or hotels required
• High school diploma require
• Strong written and verbal communication skills required
• Experience leading a team
• Previous customer service or guest relations experience required
• The ability to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you’ll work:

Nestled on more than a mile of Yellowstone riverfront, and just 35 minutes from Yellowstone National Park, Sage Lodge is inspired by anglers, but beckons to outdoor enthusiasts of all kinds. Looking our at majestic Emigrant Peak, the Lodge blends the raw and rugged beauty of Paradise Valley with distinctive Montana hospitality. The expansiveness of Montana's unspoiled terrain is right outside your door for hiking, horseback riding, biking, fishing, and so much more. All conveniently located just 50 minutes from Bozeman.

Sage Lodge offers 50 rustically elegant guestrooms each. Guests can take in the views of the Montana horizon while dining in the Fireside Room. Experience the softer side of the wild west at The Spa at Sage Lodge with relaxing and revitalizing body treatments.

The Fine Print

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.