Spa Supervisor: Lead Guest Experience & Operations

Hyatt Hotels Corporation; Harvey (ND); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, Vision insurance

Free room nights at Hyatt hotels

401k with company match

Paid vacation and sick days

Free meals during shift

Tuition reimbursement

Job summary

The Hyatt Grand Hyatt Spa in the United States seeks a Spa Supervisor to oversee daily spa operations, lead shifts, coordinate guest services, and ensure top-tier standards in a 15-treatment-room setting.

You will manage front-of-house and treatment workflows, monitor schedules, coach staff, and uphold sanitation and safety protocols. Two years in spa/hotel guest service are preferred, CPR/First Aid a plus. Competitive hourly pay and Hyatt benefits offered.

Qualifications

• At least 2 years of experience in a spa, hotel, resort, wellness, or comparable guest-service environment.
• Strong guest-service judgment and the ability to address concerns with warmth, professionalism, and discretion.
• Clear communication and organizational skills; able to coordinate multiple needs in a busy operation.
• Comfortable using booking, point-of-sale, scheduling, and standard workplace software, or able to learn the systems used by the resort.
• Able to work a flexible schedule that may include weekends, holidays, evenings, and peak resort periods.
• CPR/First Aid certification preferred, or willingness to obtain it if required by the resort.

Responsibilities

• Lead assigned shifts, helping the spa open, operate, and close according to resort standards.
• Welcome guests and support a calm, polished arrival and departure experience, including clear communication about appointments, spa services, and resort policies.
• Monitor the daily appointment schedule and coordinate with reception, therapists, and other spa team members to keep service flow on track.
• Help assign and adjust work during the shift based on bookings, staffing, and guest needs.
• Coach team members in hospitality, communication, presentation, and service standards; share follow-up coaching needs with the Spa Assistant Manager.
• Respond to routine guest questions and concerns, resolve issues within established guidelines, and elevate matters requiring management attention.
• Inspect treatment rooms, relaxation areas, locker rooms, and other guest spaces for cleanliness, readiness, supplies, and presentation.
• Support consistent pre- and post-treatment room procedures and help the team follow sanitation, safety, and resort operating protocols.
• Communicate with hotel departments to coordinate guest needs and resort service.
• Help maintain shift notes, incident reports, attendance records, and other operational documentation.
• Support onboarding and training for new team members and reinforce established procedures.
• Assist with weekly payroll processing by reviewing timecards, monitoring attendance, identifying discrepancies, and ensuring payroll information is submitted accurately and on time.
• Stay informed about spa services, packages, promotions, and resort offerings so guest questions can be handled accurately.
• Maintain inventory controls, oversee supply replenishment, and help ensure operational readiness across all spa areas.
• Foster retail success by coaching associates on product knowledge, recommendations, and guest education.
• Support the implementation of spa promotions, seasonal offerings, and resort marketing initiatives.

Skills

Guest service

Leadership

Communication

Organization

Scheduling software

Tools

Booking system

POS system

Scheduling software

Job description

The Hyatt Grand Hyatt Spa in the United States seeks a Spa Supervisor to oversee daily spa operations, lead shifts, coordinate guest services, and ensure top-tier standards in a 15-treatment-room setting.

You will manage front-of-house and treatment workflows, monitor schedules, coach staff, and uphold sanitation and safety protocols. Two years in spa/hotel guest service are preferred, CPR/First Aid a plus. Competitive hourly pay and Hyatt benefits offered.