Spa Supervisor

Sun Valley; Sun Valley (ID); On-site; USD 52,000 - 64,000; Full time

Job summary

Sun Valley is seeking a Spa Supervisor to deliver exceptional guest service while overseeing daily front-of-house spa and retail operations.

This role serves as a key point of contact for guests and team members, supporting bookings, check-in, and retail performance, and leading by example to maintain a polished, luxury spa experience.

Qualifications

• Experience in hospitality or guest-facing roles preferred.
• Strong communication and interpersonal skills.
• Leadership mindset with a service-first approach.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Serve as primary point of contact for guests, including bookings and check-in/out.
• Promote spa services, retail products, memberships, and promotions.
• Maintain a clean, organized front desk and guest service areas.
• Train and coach Spa & Pool Front Desk team members.
• Support inventory management and monthly counts.
• Ensure adherence to spa policies, safety standards, and cleanliness.

Skills

Customer service

Communication

Team leadership

Multitasking

Tools

Spa booking system

POS system

Job description

• Hospitality
• Full-Time
• Requisition #: SPASU004576

Description

The Spa Supervisor delivers exceptional guest service while overseeing daily front-of-house spa and retail operations. This role serves as a key point of contact for guests and team members, supporting booking, check-in, retail performance, and overall guest flow. The Spa Supervisor leads by example, supports team development, ensures operational standards are met, and contributes to a polished, welcoming, and luxury-level spa experience.

Duties & Responsibilities:

• Serve as a primary point of contact for guests, including booking spa and salon services, check-in/check-out, and resolving guest needs or concerns with professionalism and discretion
• Anticipate guest needs and proactively identify opportunities to enhance satisfaction and loyalty
• Promote, sell, and provide detailed information on spa services, retail products, memberships, and seasonal promotions
• Maintain a clean, stocked, organized, and visually appealing front desk, retail, and guest service areas
• Assist with opening and closing procedures in accordance with established standard operating procedures
• Train, support, and coach Spa & Pool Front Desk team members to ensure consistent service and operational excellence
• Serve as a resource and escalation point for team questions, guest issues, and daily operational challenges
• Lead by example, modeling professionalism, teamwork, and a service-first mindset
• Support inventory management, including receiving, tagging, pricing, display placement, and monthly inventory counts
• Manage special product orders and follow up with guests and members as needed
• Regularly update retail displays to reflect seasons, holidays, brand standards, and promotional priorities
• Utilize spa booking, POS, and retail systems accurately and efficiently
• Maintain and support adherence to spa policies, safety standards, and cleanliness protocols across guest-facing areas and report concerns promptly
• Participate in vendor trainings, safety meetings, and ongoing professional development opportunities
• Adapt to changing operational needs and perform other duties as assigned

Qualifications:

• Strong customer service, communication, and interpersonal skills
• Friendly, professional, and team-oriented demeanor with a leadership mindset
• Detail-oriented with the ability to multitask and remain efficient in a fast-paced, guest-focused environment
• Basic computer and phone skills; ability to learn spa booking and retail systems
• Previous experience in a spa, retail, hospitality, or similar guest-facing role preferred
• Prior supervisory or lead experience preferred
• Flexible availability, including mornings, evenings, weekends, and holidays
• Ability to stand and walk for extended periods and perform tasks involving reaching, handling, and lifting
• Ability to safely lift and/or move up to 25 pounds
• Ability to read, write, and speak English fluently

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.