Spa Supervisor

Omni Hotels & Resorts; Fort Worth (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Omni Hotels & Resorts in Fort Worth is seeking a Spa and Salon Team Lead to guide guest services, supervise reception and therapy staff, and ensure smooth daily operations across spa areas.

You will mentor team members, coordinate with the Director of Spa, maintain service standards, handle scheduling, and uphold Omni Audit procedures while delivering exceptional guest experiences.

Qualifications

• Experience with handling cash.
• Experience in hospitality field.
• Flexibility with schedule with weekend work required.
• Good organizational skills.
• Attention to detail.

Responsibilities

• Guide guests in coordinating spa services to meet treatment goals and experiences efficiently and professionally.
• Support and lead spa staff in guest satisfaction, spa knowledge, safety and security procedures.
• Mentor and train team members; coordinate with the Director of Spa for daily operations.
• Oversee reception and locker room tasks including scheduling, cash handling, and opening/closing procedures.
• Ensure adherence to Omni audit standards and internal procedures.
• Communicate any operational needs or restructuring opportunities to leadership.
• Assist Group Manager with group and package guests as needed; provide ongoing trainings.

Skills

Cash handling

Hospitality industry experience

Flexible schedule

Organizational skills

Attention to detail

Job description

Overview

To guide guests in coordinating spa services to meet their treatment goals or experience desired in an efficient, courteous and professional manner. Support and lead all staff relating to guest satisfaction, proper technical skills, spa knowledge and efficiencies and Safety and Security procedures.

Responsibilities

• General knowledge of all facets of the hotel and to work effectively with other departments as a team.
• Superb hospitality skills with the ability to mentor and train others.
• Lead by example, providing the Spa and Salon team with positivity and daily support in coordination with the Director of Spa.
• In-depth knowledge of all spa offerings: services, product knowledge, packages and programs.
• Continuous awareness of daily operations for guest and facility, following through to address concerns immediately through empowerment and communicating to the appropriate persons for assistance.
• Training and mentoring team members in the areas of Omni Barton Creek Culture and the Six Pillars.
• Perform and guide Reception Desk and Locker Room teams with daily spa and salon tasks to include: Scheduling, Financial transactions, Shift Opening and closing procedures and cash handling. All process mentioned to meet Three Springs Spa and Omni Audit standards.
• Proactively communicating to leadership, any areas that may require restructuring or change for improvement
• Assistance with local and in-house group and package guests as needed in coordination with Group Manager.
• Provide on-going trainings to increase staff knowledge and guest interaction standards in coordination with Assist Director and Director of Spa.
• Responsible for scheduling and attendance tracking for all Spa job descriptions.
• Oversee and contribute to spa communications regarding spa and hotel interdepartmental information: Breakroom communication board, Provider call-in process, Memo's and communications, Accounting regarding billing, new procedures and updates.

Qualifications

• Experience with handling cash
• Experience in hospitality field
• Flexibility with schedule with weekend work required
• Good organizational skills
• Attention to detail.