Spa Sales & Guest Experience Pro - Memberships & Bonuses

handandstonecareers; Stoneham (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Membership commissions

Bonuses

Flexible scheduling

Employee discounts on services

Job summary

Hand & Stone Massage and Facial Spa Stoneham, MA is seeking a motivated Spa Sales Associate to deliver outstanding guest experiences while promoting memberships and spa services.

You’ll welcome guests, assist with scheduling, educate on massage and facial benefits, and drive membership sales with commissions and bonuses. This role suits someone with customer service or sales background who thrives in a fast-paced, team-oriented environment.

Qualifications

• Customer service experience preferred.
• Comfortable promoting memberships and services.
• Strong communication and relationship-building abilities.
• Ability to multitask in a fast-paced setting.

Responsibilities

• Welcome guests and create a warm, professional first impression.
• Answer phones and assist with scheduling appointments.
• Educate guests on massage and facial services and benefits.
• Recommend memberships, upgrades, gift cards, and wellness services.
• Build relationships with members to encourage retention.
• Maintain accurate client records and appointment schedules.
• Keep the spa clean, organized, and welcoming.
• Support the team to deliver an exceptional guest experience.

Skills

Customer service

Sales experience

Communication skills

Relationship building

Multitasking

Job description

Hand & Stone Massage and Facial Spa Stoneham, MA is seeking a motivated Spa Sales Associate to deliver outstanding guest experiences while promoting memberships and spa services.

You’ll welcome guests, assist with scheduling, educate on massage and facial benefits, and drive membership sales with commissions and bonuses. This role suits someone with customer service or sales background who thrives in a fast-paced, team-oriented environment.