Spa Sales Associate — Membership & Guest Experience Expert

FGG Spa, LLC

Arlington (VA)

On-site

USD 21,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Supplemental Insurance

Life Insurance

Medical Insurance Contributions

401(k)

401(k) Matching

Competitive Salary

Dental Insurance

Employee Discounts

Flexible Schedule

Free Uniforms

Health Insurance

Advancement Opportunities

Paid Time Off

Training & Development

Vision Insurance

Job summary

Hand & Stone Falls Church and its franchisee FGG Spa, LLC seek Sales Associates to deliver an exceptional guest experience and drive membership sales. You will know the service menu, greet clients, book appointments, and promote promotions to enhance visits.

The role features a base hourly rate reflecting experience, plus uncapped commission on membership sales. Top performers earn additional hourly commissions, with varied weekend and holiday hours.

Qualifications

History of providing excellent customer service in prior roles.
Ability to meet membership sales and performance goals.
Knowledge of spa services and benefits to educate clients.

Responsibilities

Meet membership sales goals.
Achieve performance-based goals set by spa leadership.
Educate clients on service menu and enhancements.
Provide excellent customer experience via calls, appointments, and greetings.
Promote sales, promotions, and events.
Uphold spa cleanliness standards.
Perform other duties as assigned.

Skills

Customer Service

Communication

Membership Sales

Sales Goals

Product Knowledge

Upselling

Hospitality

Job description

The role features a base hourly rate reflecting experience, plus uncapped commission on membership sales. Top performers earn additional hourly commissions, with varied weekend and holiday hours.

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