Spa Sales Associate

Hand & Stone - 503 W Lancaster Ave - Wayne, PA; Wayne (PA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Flexible schedule

Advancement opportunities

Free massages

Skincare product discounts

Growth opportunities

Job summary

Hand & Stone in Wayne is seeking a Spa Associate to greet guests, educate them on our membership program, and manage front desk duties with warmth and professionalism.

You will answer calls, schedule appointments, and help maintain a clean lobby. The role emphasizes customer service, product knowledge, and teamwork in a fast-paced spa setting.

Qualifications

• Friendly, outgoing, and listens well with guests.
• Believes in benefits of massage and skincare for well-being.
• Comfortable discussing and selling memberships.
• Provides exceptional customer service and handles difficult conversations calmly.

Responsibilities

• Welcome guests with warmth and professionalism.
• Answer phones, schedule and manage appointments.
• Recommend and sell the membership program.
• Resolve guest concerns with empathy and professionalism.
• Maintain a clean, organized front desk and lobby.
• Support a positive, team-oriented environment.

Skills

customer service

sales

multitasking

team player

communication

Tools

phone handling

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement

Do you love helping people feel their best? Are you outgoing, positive, and passionate about self-care and wellness? If you believe regular massages and facials aren't just luxuries - but an important part of physical and mental well-being - we'd love to meet you!

At Hand & Stone in Wayne, our Spa Associates are the first impression of the spa. You'll help create an exceptional guest experience while educating clients about the value of our membership program and the benefits of making self-care part of their routine.

What You'll Do:

• Welcome, empower, and connect with guests with warmth and professionalism
• Answer phones, schedule and manage appointments
• Recommend and sell our membership program with confidence
• Help resolve guest concerns with empathy and professionalism
• Maintain a clean, organized front desk and lobby
• Support a positive, team-oriented environment

We're Looking for Someone Who:

• Is genuinely friendly, outgoing, and enjoys connecting with people
• Believes in the benefits of regular massage and skincare
• Is comfortable discussing and selling memberships
• Provides exceptional customer service and stays calm under pressure
• Can handle difficult conversations without taking complaints personally
• Is dependable, organized, and able to multitask in a fast-paced environment
• Enjoys working as part of a supportive team

Schedule:

We're currently looking for coverage on:

Evenings (3-9pm) and Weekends (8:30-7pm)

Perks:

• Free or heavily discounted massages and facials (based on eligibility and availability)
• Employee discounts on premium skincare products
• Work alongside an amazing team of service providers
• Opportunities for growth and advancement

Pay:

$15 - $18/per hour based on experience

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.