Spa Sales and Guest Service Associate

Hand & Stone - 17315 US HWY 441 - Mt Dora, FL; DeLand (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid time off

Training & development

Employee discounts

Flexible schedule

Opportunity for advancement

Welcome, Empower, Connect!

Job summary

Hand & Stone Massage and Facial Spas in Florida seeks a Spa Associate to host the spa, greet guests, and drive membership sales. You will be responsible for answering phones, scheduling appointments, and maintaining a clean, welcoming environment.

This role emphasizes customer service, service knowledge, and sales promotions, with evening hours from 3pm to 9:30pm and opportunities for advancement within a leading wellness brand.

Qualifications

• Provide excellent customer service to members and guests, while building lasting connections.
• Meet membership sales goals.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.

Responsibilities

• Meet membership sales goals.
• Have a detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients.
• Uphold spa cleanliness standards.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.
• Work 3pm to 9:30pm shifts.

Job description

Benefits:

• Paid time off
• Training & development
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Welcome, Empower, Connect!

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.

What sets Hand & Stone Apart:

Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.

Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.

Our Spa Associates:

• Meet membership sales goals
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned
• Work 3pm to 9:30pm shifts
• Discounted/free services and PTO (paid time off) available if you work qualifying hours/schedules.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.