Spa Sales and Guest Service Associate

Hand & Stone - 215 Lancaster Ave - Malvern, PA; Malvern (Chester County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Job summary

Hand and Stone Massage and Facial Spa in Malvern, PA is seeking a Spa Sales Associate to help members and guests with a warm, energetic approach and drive membership sales. You will learn the spa menu, provide excellent customer service, and promote services and promotions while maintaining a clean, inviting environment.

Flexible hours, full- or part-time options, and on-the-job training are available. Join a team that values growth, offers ongoing training, and opportunities for advancement

Qualifications

• High school diploma or equivalent required.
• Be 18 years old or older.
• Strong organizational skills and attention to detail.
• Excellent customer service and teamwork abilities.

Responsibilities

• Meet membership sales goals.
• Detailed knowledge of the menu of services.
• Provide excellent customer service to members and guests.
• Capable of working flexible hours.
• Communicate sales, promotions and service options with clients.
• Uphold spa cleanliness standards.
• Bring a positive and energetic attitude.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales skills

Flexible schedule

Team player

Independent worker

Education

High School Diploma or equivalent

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Training & development

Job Description:

Welcome to our spa family!

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located in Malvern, PA, is seeking a Spa Sales Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time – GREAT! If you are looking to work part-time – GREAT! Let us know how we can accommodate you!

Responsibilities:

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

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What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required.
• Be 18 years old or older.
• Be exceptionally organized and have great attention to detail.
• Be a strong team player with the ability to work independently with minimal supervision.