Spa Associate

Hand & Stone - IL, MI, OH, WI; Columbus (OH); On-site; USD 16,531,000 - 24,797,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa is seeking a customer-focused associate to join our team. You will help drive membership sales, learn the spa service menu, and deliver outstanding service to members and guests.

We offer flexible shifts to fit your lifestyle, with opportunities for advancement and ongoing training. A friendly, energetic work environment and employee discounts on services and products await the right candidate.

Qualifications

• Must have excellent customer service to members and guests.
• Must be a strong team player with the ability to work independently.
• Be exceptionally organized with great attention to detail.

Responsibilities

• Meet membership sales goals.
• Know the menu of services and be trained on it.
• Provide excellent customer service to members and guests and build lasting relationships.
• Work flexible hours and communicate promotions and service options to clients.
• Help keep the spa clean and maintain a positive attitude.
• Answer phones, schedule appointments, and file documents.

Skills

Customer service

Teamwork

Attention to detail

Independent work

Flexible hours

Education

High school diploma or equivalent

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Bonus based on performance
• Employee discounts
• Flexible schedule

Job Description:

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located in , is seeking a . You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities:

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision