Spa Sales and Guest Service Associate

Hand & Stone Massage and Facial Spa; Malvern (Chester County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Job summary

Hand & Stone Massage and Facial Spa in Malvern, PA is seeking a Spa Sales Associate to be a key link in delivering outstanding spa experiences and driving membership sales.

You will meet membership sales goals, learn the menu of services through training, and provide excellent service to members and guests while building lasting relationships. The role offers flexible hours and a friendly, professional environment.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and sales skills preferred.
• Ability to work in a fast-paced spa environment.

Responsibilities

• Meet membership sales goals.
• Learn the spa menu of services through training.
• Deliver excellent customer service to members and guests and build lasting relationships.
• Capable of working flexible hours.
• Communicate sales, promotions and service options clearly to clients.
• Uphold spa cleanliness standards.
• Bring a positive and energetic attitude.
• Answer phones, schedule appointments, and file documents.
• Perform various other duties as assigned.

Skills

Customer service

Sales

Team player

Detail oriented

Organized

Education

High school diploma or equivalent

Job description

Job Description

Welcome to our spa family! Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.

Hand and Stone Massage and Facial Spa, located in Malvern, PA, is seeking a Spa Sales Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Benefits

• Employee discounts
• Flexible schedule
• Training & development

Responsibilities

• Meet membership sales goals
• Detailed knowledge of the menu of services - don't worry, we'll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

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What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?

Qualifications

• Having a high school diploma or equivalent is required.
• Be 18 years old or older.
• Be exceptionally organized and have great attention to detail.
• Be a strong team player with the ability to work independently with minimal supervision.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.