Spa Sales and Customer Service Associate

handandstonecareers; Portsmouth (NH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Contests

Employee rewards program/employee ref.

KinderCare Childcare Discounts

Free uniforms

Opportunity for advancement

Training & development

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa Portsmouth, NH is seeking a Guest Experience & Membership Sales Associate to be the face of our spa and drive membership growth. You will greet guests, schedule appointments, answer questions, and introduce members to services and offers.

This role focuses on membership sales, commissions, and bonuses, with flexible full-time or part-time schedules and employee discounts on services and products.

Qualifications

• Retail, hospitality, fitness, membership, or sales experience preferred.
• Comfortable discussing memberships and asking for the sale.
• Strong communication and customer service skills.
• Friendly, outgoing, and confident personality.
• Ability to multitask in a fast-paced environment.
• Dependable, professional, and team-oriented.

Responsibilities

• Greeting guests and creating an exceptional first impression.
• Scheduling appointments and managing the spa calendar.
• Answering incoming calls and assisting clients with questions.
• Introducing guests to membership options and spa services.
• Promoting gift cards, upgrades, and wellness programs.
• Supporting member retention through outstanding customer service.
• Maintaining a clean, organized front desk environment.
• Assisting with daily spa operations as needed.

Skills

Sales experience

Customer service

Communication skills

Multitasking

Job description

Benefits:

• Contests
• Employee rewards program/employee referral bonus
• KinderCare Childcare Discounts
• Free uniforms
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule

Guest Experience & Membership Sales Associate

Earn $15-$16/Hour + Membership Commissions + Bonuses

Do you enjoy talking with people, building relationships, and helping customers find services they'll love? Hand & Stone Massage and Facial Spa Portsmouth, NH is looking for a Guest Experience & Membership Sales Associate to be the face of our spa and play a key role in growing our membership community.

This is more than a front desk position. Successful Spa Associates connect with guests, recommend wellness services, and help clients make self-care a regular part of their routine.

Why You'll Love This Role

• Competitive hourly pay: $15-$16/hour
• Membership sales commissions
• Monthly bonus opportunities
• Flexible full-time and part-time schedules
• Employee discounts on spa services and products
• Referral bonus program
• Fun team contests and incentives
• Professional, positive work environment
• Advancement opportunities within a growing company

What You'll Be Doing:

• Greeting guests and creating an exceptional first impression
• Scheduling appointments and managing the spa calendar
• Answering incoming calls and assisting clients with questions
• Introducing guests to membership options and spa services
• Promoting gift cards, upgrades, and wellness programs
• Supporting member retention through outstanding customer service
• Maintaining a clean, organized front desk environment
• Assisting with daily spa operations as needed

What Makes You a Great Fit?

• Retail, hospitality, fitness, membership, or sales experience preferred
• Comfortable discussing memberships and asking for the sale
• Strong communication and customer service skills
• Friendly, outgoing, and confident personality
• Ability to multitask in a fast-paced environment
• Dependable, professional, and team-oriented