Spa Retail Attendant

Four Seasons; Santa Fe (NM); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Free stays at Four Seasons locations

Global growth opportunities

Discounts on food, beverage and spa

Free employee meals

Employee parking

Comprehensive training & development

Medical benefits

401(k) retirement plan

PTO + sick leave

Competitive pay with commission

Job summary

Four Seasons Resort Rancho Encantado Santa Fe is seeking a Regular Full-Time Retail Attendant to join our luxury spa retail team. The role focuses on guest service, product recommendations, and inventory management in a high-end environment.

You will train others, maintain vendor relationships, prepare monthly sales reports, and support smooth spa operations while delivering a luxury guest experience.

Qualifications

• 1+ years of service-industry or retail experience, preferably in a high-end or luxury environment.
• Flexible schedule – availability to work weekends and holidays.
• Ability to stand for extended periods of time.

Responsibilities

• Assist guests with retail product inquiries and provide recommendations based on individual needs and preferences.
• Maintain thorough knowledge of retail inventory and train team members on product features, benefits, and brand offerings.
• Conduct and reconcile monthly inventory counts for both the Retail Boutique and the Spa.
• Develop and maintain positive relationships with retail vendors and brand partners.
• Prepare and distribute monthly retail sales reports to vendors.
• Create and submit retail purchase orders through BirchStreet purchasing system.
• Train and support team members in the use of the Book4Time software system.
• Cross-train within Spa operations and provide operational support as needed.
• Monitor inventory levels and coordinate replenishment to ensure product availability and presentation standards.
• Support the achievement of retail sales goals through excellent guest service and product knowledge.

Skills

Retail experience

Tools

BirchStreet purchasing system

Book4Time software

Job description

Regular Full-Time Retail Attendant

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. The best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

Location: the high‑desert refuge of Santa Fe, featuring a 65‑room resort on 57 acres of rolling foothills. Just 10 minutes from downtown’s shops and galleries, guests can hike nearby ridges, relax by the pool, indulge in spa treatments, and dine at Terra before returning to their casitas.

Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our world‑class spa — a retail coordinator who infuses enthusiasm into everything they do and shares our passion for service excellence.

What are we looking for?

• A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with guests
• Demonstrates integrity and accountability in all actions, exhibiting confidence when making decisions to deliver a luxury‑level experience
• A collaborative team player who actively supports and encourages colleagues to achieve shared success

What would you bring to the table?

• 1+ years of service‑industry or retail experience, preferably in a high‑end or luxury environment
• Flexible schedule – availability to work weekends and holidays
• Ability to stand for extended periods of time

Job responsibilities

• Assist guests with retail product inquiries and provide recommendations based on individual needs and preferences
• Maintain thorough knowledge of retail inventory and train team members on product features, benefits, and brand offerings
• Conduct and reconcile monthly inventory counts for both the Retail Boutique and the Spa
• Develop and maintain positive relationships with retail vendors and brand partners
• Prepare and distribute monthly retail sales reports to vendors
• Create and submit retail purchase orders through the BirchStreet purchasing system
• Train and support team members in the use of the Book4Time software system
• Cross‑train within Spa operations and provide operational support as needed
• Monitor inventory levels and coordinate replenishment to ensure product availability and presentation standards
• Support the achievement of retail sales goals through excellent guest service and product knowledge

Working for us means joining the world’s leading luxury hospitality company dedicated to elevating every interaction through continual innovation and the highest standards of service. Our culture is rooted in diversity, equality, and inclusivity, guided by integrity, trust, transparency, respect, and kindness.

Benefits

• Free and discounted stays at 135 Four Seasons locations worldwide
• Global growth opportunities
• Food & beverage and spa discounts
• Free employee meals
• Complimentary employee parking
• Comprehensive training & development
• Medical benefits, including parental leave
• 401(k) retirement plan
• PTO + sick leave pay
• Competitive pay: $18.58 hourly + commission on sales

US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location.

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC Is The Law’ information poster, please visit EEOC poster or PDF version.