Spa & Resort Reservations Specialist

Safety Harbor Resort and Spa; Florida; In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Safety Harbor Resort and Spa in Florida is seeking a Reservation Agent to answer inquiries, greet guests, and secure reservations for accommodations and spa services in a friendly, sales-oriented manner.

You will use the resort’s reservation system, maintain accurate guest information, and upsell packages when possible. The role requires clear English, punctuality, and a professional demeanor in a fast-paced hospitality environment.

Competenze

• Experience in guest service and hospitality environments.
• Strong telephone and communication skills with a friendly phone manner.
• Ability to upsell services and manage reservations efficiently.

Mansioni

• Answer telephone inquiries and greet guests in a courteous manner.
• Input, retrieve and verify reservation data using the reservation system.
• Explain policies, arrange accommodations and spa services, and handle guest questions.

Conoscenze

Guest service

Telephone skills

Sales techniques

Communication

Strumenti

Reservation system

Descrizione del lavoro

Safety Harbor Resort and Spa in Florida is seeking a Reservation Agent to answer inquiries, greet guests, and secure reservations for accommodations and spa services in a friendly, sales-oriented manner.

You will use the resort’s reservation system, maintain accurate guest information, and upsell packages when possible. The role requires clear English, punctuality, and a professional demeanor in a fast-paced hospitality environment.