Spa Receptionist II, Lincoln Park

Kohler Hospitality; Chicago (IL); On-site; USD 21,000 - 31,000; Full time

Job summary

Kohler Co.'s Kohler Waters Spa in Lincoln Park, Chicago, seeks a Spa Receptionist to uphold Forbes 5-Star service, book treatments, process transactions, and assist guests.

This full-time role requires 18+, strong communication, and comfort with multiple computer systems. Hours are 8:00 am to 9:00 pm on weekdays and weekends; compensation includes a $15.20–$22.80 hourly range plus tips.

Qualifications

• Must be 18 years or older.
• Prior customer service experience in a spa environment preferred, but not required.
• Strong communication skills and ability to work in a fast paced environment.
• Strong detail-orientation.
• Ability to perform tasks requiring use of multiple computer/guest management systems.

Responsibilities

• Provide service and maintain cleanliness standards at a Forbes 5-Star level.
• Use Proficient Property Management System (PMS) to correctly process transactions, complete orders and accurately book/edit spa treatments.
• Be knowledgeable of spa treatments, spa policies, spa amenities and communicate with guests.
• Process all retail transactions with attention to detail.
• Receive guest feedback/complaints and, with supervision, resolve issues.

Skills

Customer service

Communication skills

Attention to detail

Fast-paced environment

Multiple systems

Tools

Property Management System (PMS)

Job description

Opportunity

Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Work Mode: Onsite
Location: Lincoln Park, IL

Opportunity

Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Specific responsibilities of a Spa Receptionist include:

• Provide service and maintain cleanliness standards at a Forbes 5-Star level
• Use Proficient Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments
• Be knowledgeable of spa treatments, spa policies, spa amenities and overall options and ability to communicate with our guests
• Process all retail transactions, paying special attention to details
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise

  This is a full-time position working weekdays & weekends. Hours vary from 8:00 am to 9:00 pm.

  Skills/Requirements

  • Must be 18 years old or older
  • Prior customer service experience within a spa environment preferred, but not required
  • Strong communication skills and ability to work in a fast paced environment
  • Strong detail-orientation
  • Ability to perform tasks requiring use of multiple computer/guest management systems
  Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

  The hourly range for this position is $15.20 - $22.80 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

  Why Work at Kohler Co.

  Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

  In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

  About Us

  Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

  It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail] . Kohler Co. is an equal opportunity/affirmative action employer.

  We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .