Spa Receptionist, Burr Ridge

Kohler Hospitality; Burr Ridge (IL); On-site; USD 17,000 - 26,000; Part time

Job summary

Kohler Waters Spa at Burr Ridge is seeking a part-time guest services associate to uphold Forbes 5-Star standards and assist with spa treatments, product sales, and guest relations. Work shifts span weekdays and weekends, onsite in Burr Ridge, IL, with compensation aligned to the hourly range.

Applicants must be at least 18 and able to work in the US without sponsorship. Prior spa or customer service experience is preferred; strong communication and detail orientation are essential for

Qualifications

• Experience in customer service in spa or hospitality is preferred but not required.
• Strong communication skills for guest interactions and issue resolution.
• Ability to handle fast-paced environment and maintain accuracy.

Responsibilities

• Provide service and maintain cleanliness at Forbes 5-Star level
• Process transactions and book/edit spa treatments in the PMS
• Communicate spa options, policies, and amenities to guests
• Handle retail transactions with attention to detail
• Receive and address guest feedback with supervision
• Enforce spa policies to maintain a relaxing environment
• Attend spa events and staff meetings as directed
• Comply with attendance, safety, and SOPs standards

Skills

Customer service

Clear communication

Attention to detail

Multisystem proficiency

Tools

Spa PMS / Management system

Job description

Opportunity

Our Kohler Waters Spa team at Burr Ridge offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Work Mode: Onsite

Location: Burr Ridge, IL

Specific Responsibilities

• Provide service and maintain cleanliness standards at a Forbes 5-Star level
• Use Proficient Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments
• Be knowledgeable of spa treatments, spa policies, spa amenities and overall options and ability to communicate with our guests
• Process all retail transactions, paying special attention to details
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
• Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
• Attend spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences
• Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all

This is a casual part-time position consisting of weekdays & weekends with shifts between 8:00am and 9:00pm.

Skills/Requirements

• Applicants must be 18 years old or older to apply
• Prior customer service experience within a spa environment preferred, but not required
• Strong communication skills and ability to work in a fast paced environment
• Strong detail-orientation
• Ability to perform tasks requiring use of multiple computer/guest management systems

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $12.40 - $18.60. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.