Spa Receptionist

Marriott Phoenix Resort Tempe at The Buttes; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Resort employee discounts

Access to spa amenities

Opportunities for career growth within

Job summary

Marriott Phoenix Resort Tempe at The Buttes is seeking a Spa Receptionist who will be the first point of contact for guests, handling check-in/out, inquiries, and appointment bookings. The role requires excellent customer service, strong communication, and the ability to multitask in a luxury spa setting.

Responsibilities include greeting guests, answering calls and emails, scheduling appointments, processing payments, and supporting retail sales while maintaining a pristine front desk area and

Qualifications

• Experience in customer service, hospitality, or spa/wellness environment preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Cash handling and POS experience preferred.
• Professional appearance and demeanor.

Responsibilities

• Greet guests, assist with check-in and check-out.
• Answer calls and emails, provide spa information.
• Schedule and confirm appointments using the booking system.
• Process payments and manage gift cards accurately.
• Maintain knowledge of spa services, pricing, and policies.
• Assist with retail sales of skincare and wellness products.
• Keep front desk organized and stocked.
• Coordinate with spa providers for smooth appointment flow.
• Address guest concerns professionally and escalate when needed.
• Assist with inventory of retail products and supplies.
• Prepare client intake forms and ensure proper documentation.

Skills

Customer service

Hospitality

Communication

Multitasking

Cash handling

POS system

Job description

We are seeking a professional, friendly, and detail-oriented Spa Receptionist to join our team. This role is the first point of contact for our guests and plays a key role in ensuring an exceptional spa experience. The ideal candidate is organized, customer-service driven, and comfortable handling administrative tasks in a steady-paced luxury spa environment.

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Answer phone calls and respond to emails, providing information about spa services, pricing, and availability.
• Schedule, modify, and confirm spa appointments using the booking system.
• Process payments, handle cash, credit card transactions, and gift cards accurately.
• Maintain knowledge of spa treatments, promotions, and policies to answer guest inquiries effectively.
• Assist with retail sales, including recommending and processing purchases of skincare and wellness products.
• Keep the front desk and reception area clean, organized, and stocked with necessary materials.
• Communicate with spa providers and therapists to ensure smooth appointment flow.
• Address guest concerns or complaints professionally, escalating issues to management when necessary.
• Assist with inventory management and stocking retail products as needed.
• Support spa operational needs, such as preparing client intake forms and ensuring proper documentation.

Qualifications

• Previous experience in customer service, hospitality, or spa/wellness industry preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment..
• Cash-handling and point-of-sale (POS) system experience preferred.
• Professional appearance and demeanor.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Resort employee discounts.
• Access to spa amenities (if applicable).
• Opportunities for career growth within the resort.