Spa Receptionist

Hand & Stone Massage and Facial Spa; Pittsburgh (Allegheny County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

Employee discounts

Flexible schedule

Tuition assistance

Job summary

Hand & Stone Massage and Facial Spa in Pittsburgh-East Liberty is seeking an experienced Spa Associate to build and maintain client relationships by delivering exceptional service and supporting the team for a successful day. The role offers flexible shifts to fit various lifestyles, with opportunities for both full-time and part-time work.

The ideal candidate has outstanding customer service skills, a passion for success, and the ability to work evenings and weekends.

Qualifications

• Capable of working flexible hours (evenings and weekends required).
• Prior retail or membership sales experience or spa industry knowledge is a plus.
• Strong communication skills, both verbal and written.
• Excellent organization and attention to detail.
• Team player who can also work independently with minimal supervision.
• Experience with Zenoti software is a plus.

Responsibilities

• Meet membership sales goals.
• Detailed knowledge of the menu of services and training provided.
• Provide excellent customer service to members and guests and build lasting relationships.
• Capable of working flexible hours.
• Communicate sales, promotions, and service options clearly.
• Maintain a positive and energetic attitude.
• Answer phones, schedule appointments, and file documents.
• Uphold spa cleanliness standards and perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Conflict resolution

Team player

Independent work

Attention to detail

Flexible hours

Education

Retail or membership sales experience (preferred)

Tools

Zenoti software

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• Employee discounts
• Flexible schedule
• Tuition assistance

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!

Hand & Stone Massage and Facial Spa is looking for an experienced customer service orientated individual to join our Spa Associate team at our Pittsburgh-East Liberty location. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day.

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities

• Meet membership sales goals
• Detailed knowledge of the menu of services - don't worry, we'll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Uphold spa cleanliness standards and various other duties as assigned

What's in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn't want discounts on products, services, AND gift cards?

Spa Membership Sales Associate Qualifications

• Capable of working flexible hours (evenings and weekends required)
• Special consideration given to candidates with prior retail or membership sales experience (Gym, Tanning, or Salon) or prior Spa experience such as Massage Envy, Elements or Massage Heights or general beauty and wellness industry knowledge
• Critical thinking skills, including conflict resolution
• Excellent verbal and written communication
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision
• Experience with Zenoti software a plus

Job Type: Full-time / Part-time

Additional Compensation

• Commission
• Bonuses
• Store Discounts
• PTO
• Health Benefits

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.