Spa Sales and Guest Service Associate

Hand & Stone Franchise Corp; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Performance bonuses

Flexible schedules

Training and growth opportunities

Job summary

A leading massage and facial spa chain in Pittsburgh seeks passionate Spa Associates who are dedicated to providing 5-star experiences. This role includes customer service, communication of service options, and upkeep of spa standards. We offer flexible schedules and opportunities for growth in a supportive environment where you can truly make a difference in clients' lives.

Qualifications

• Excellent customer service skills are necessary to build lasting connections with clients.
• Strong communication skills to effectively relay promotions and service options.
• Ability to maintain cleanliness standards within the spa.

Responsibilities

• Create 5-star experiences for clients visiting the spa.
• Answer phones and manage appointment scheduling.
• Perform various duties as assigned to enhance overall spa operations.

Skills

Customer service

Sales communication

Knowledge of spa services

Job description

Overview

We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.

• Bonus based on performance

At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client.

By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients\' month.

What sets Hand & Stone Apart:

• Opportunity- This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
• Convenience – We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
• Training and Growth- Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
• Family Focused- Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. LifeMart program benefits available in spas who partner with ADP.
• Have a detailed knowledge of the menu of services
• Provide excellent customer service to members and guests, while building lasting connections.
• Effectively communicate sales, promotions, and service options with clients
• Uphold spa cleanliness standards
• Answer phones, schedule appointments, and file documents
• Perform various other duties as assigned

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time… we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest and employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

Disclaimer: I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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