Spa Receptionist

Hand & Stone - 6102 Centre Ave - Pittsburgh, PA; Pittsburgh (Allegheny County); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

401(k)

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

A local wellness spa in Pittsburgh is seeking a Spa Membership Sales Associate to provide exceptional service and meet sales goals. The role offers the opportunity for flexible hours, competitive compensation, and career advancement. Candidates with customer service experience and strong communication skills are encouraged to apply. Benefits include employee discounts and a positive work environment.

Qualifications

• Capable of working flexible hours, including evenings and weekends.
• Prior retail or membership sales experience is preferred.
• Excellent verbal and written communication skills.
• Must be a strong team player with the ability to work independently.

Responsibilities

• Meet membership sales goals.
• Provide exceptional customer service to members and guests.
• Effectively communicate sales, promotions, and service options.
• Answer phones, schedule appointments, and ensure spa cleanliness.

Skills

Customer service skills

Sales skills

Communication skills

Organization skills

Teamwork

Tools

Zenoti software

Job description

Benefits

• 401(k)
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Overview

Hand & Stone Massage and Facial Spa is looking for an experienced customer service oriented individual to join our Spa Associate team at our East Liberty location. This person will build and maintain client relationships by offering exceptional service and supporting the team to ensure a successful day.

We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!

Responsibilities

• Meet membership sales goals
• Detailed knowledge of the menu of services – don’t worry, we’ll train you!
• Have excellent customer service to members and guests, while building relationships that last
• Capable of working flexible hours
• Effectively communicate sales, promotions, and service options with clients
• Bring a positive and energetic attitude
• Answer phones, schedule appointments, and file documents
• Uphold spa cleanliness standards and various other duties as assigned

What’s in it for you?

• Competitive Compensation - hourly wage PLUS commissions.
• Contests - do you want to put your sales skills to the test? See what we have in store!
• Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
• Ongoing Training - We are ALWAYS learning and improving.
• Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
• Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
• Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?

Spa Membership Sales Associate Qualifications

• Capable of working flexible hours (evenings and weekends required)
• Special consideration given to candidates with prior retail or membership sales experience (Gym, Tanning, or Salon) or prior Spa experience such as Massage Envy, Elements or Massage Heights or general beauty and wellness industry knowledge
• Critical thinking skills, including conflict resolution
• Excellent verbal and written communication
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision
• Experience with Zenoti software a plus

Job Type

Full-time / Part-time

Additional Compensation

• Commission
• Bonuses
• Store Discounts
• PTO
• Health Benefits

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.