Spa Supervisor

Four Seasons; New Orleans (LA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Complimentary hotel stays

Discounted hotel stays

World-class training

Career growth opportunities

Job summary

Four Seasons New Orleans is seeking a Spa Supervisor to oversee the spa front desk and group reservations, ensuring a warm, welcoming experience and flawless service in a luxury setting.

You will manage group bookings in Book4Time, oversee retail inventory, generate daily and group reports, and support the Spa Coordinator/Reception team while promoting spa services and revenue opportunities. The role requires strong organizational and communication skills and a commitment to service excellence.

Qualifications

• 1-2+ years of customer service experience in luxury hospitality or similar setting.
• Proficiency with spa booking systems and basic computer skills for data entry and reporting.
• Excellent verbal and written English communication.

Responsibilities

• Act as primary contact for group reservations, ensuring a positive experience.
• Resolve guest concerns professionally with high satisfaction.
• Enter bookings into Book4Time and run needed reports.
• Collaborate with sales and spa teams on itineraries, blocks, and billing.
• Oversee retail inventory, including ordering and counts.
• Provide guidance to Spa Coordinator/Reception in absence of manager.
• Generate daily and group reports for management and billing.
• Lead training sessions to maintain service standards.

Skills

Customer service

Spa booking systems

English proficiency

Organizational skills

Communication skills

Flexible scheduling

Education

Post-secondary education in hospitality or related field

Tools

Book4Time

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort‑style pool, and plan your own private event at our 34th‑floor observation deck boasting NOLA’s best views.

About The Role

The Spa Supervisor ensures the smooth and efficient operation of the spa’s front desk and group reservations, providing a warm and welcoming experience for all guests. This role is responsible for handling group bookings, managing retail inventory, and supporting the Spa Coordinator/Reception team. The position also plays a vital role in promoting spa services, maintaining service excellence, and proactively seeking opportunities to maximize revenue. The ideal candidate demonstrates exceptional organizational, communication, and customer service skills in a luxury spa environment.

What You Will Do

• Act as the primary contact for group reservations, ensuring a positive and tailored experience.
• Resolve guest concerns professionally and promptly, ensuring high satisfaction and confidence in the spa experience.
• Manage all aspects of group reservations, including entering bookings into Book4Time with precision and running reports as needed.
• Collaborate with the sales and spa teams to ensure group itineraries, blocks, and billing details are accurate and up-to-date.
• Oversee retail inventory, including ordering, receiving, and conducting monthly counts.
• Support the Spa Coordinator/Reception team by providing guidance and assistance in the absence of a manager.
• Generate daily and group‑related reports for management and billing purposes.
• Conduct training sessions to maintain high service standards and team performance.
• Lead daily briefings to communicate updates, goals, and group details to the team.

What You Bring

• Self-driven, motivated, and detail-oriented, with strong organizational skills.
• A minimum of 1-2 years of customer service experience in a luxury hospitality or comparable setting; sales experience preferred.
• Proficiency in spa booking systems (e.g., Book4Time) and basic computer skills for data entry, reporting, and communication.
• Excellent verbal and written communication skills in English; additional languages are an asset.
• Strong interpersonal skills with the ability to resolve guest concerns and provide exceptional service.
• Ability to work a flexible schedule, including weekends, holidays, and alternate shifts.
• Completion of all required training as scheduled.

Preferred Qualifications

• Knowledge of the luxury hospitality industry and spa operations.
• Proven supervisory or management experience in a spa or wellness setting.
• Completion of post‑secondary education in hospitality, business, or a related field.
• Familiarity with luxury customer expectations and ability to exceed them.

What We Offer

• Competitive compensation and benefits package.
• Opportunities for professional growth within a globally recognized luxury brand.
• Access to world‑class training and development programs.
• A collaborative and supportive work environment that values innovation and excellence.
• Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.
• The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences

Four Seasons is an Equal Opportunity, Affimative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf