Spa Reception & Guest Experience Specialist

The Skin Life Med Spa; Anchorage (AK); On-site; USD 22,000 - 28,000; Full time

Job summary

SkinLife MedSpa in Anchorage, Alaska is seeking a friendly Receptionist to be the first point of contact for clients, delivering warm service and efficient administrative support. You will greet clients, answer calls, schedule appointments, check-in patients, and coordinate with clinical staff to ensure smooth operations.

A customer-focused mindset and professional demeanor are essential, with flexibility for spa hours.

Qualifications

• High school diploma or equivalent.
• Experience as receptionist or in a customer-facing role, preferably in a medical or aesthetic setting.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Proficiency in using office software and electronic scheduling systems.
• Friendly and professional demeanor with a customer-centric attitude.
• Ability to multitask and handle a high volume of client interactions.
• Flexibility to work during spa hours, including evenings and weekends if necessary.

Responsibilities

• Greet and welcome clients in a warm and friendly manner, ensuring a positive first impression.
• Manage incoming calls, schedule appointments, and answer inquiries about services.
• Check-in clients upon arrival and verify information in the database.
• Assist clients with completing forms and paperwork.
• Coordinate with clinical team to ensure smooth client flow and minimize waiting times.
• Handle payment processing and maintain accurate financial records.
• Maintain reception area, ensuring it is clean, organized, and well-maintained.
• Maintain knowledge of all available treatments and promotions to assist clients.
• Address client concerns and elevate complex issues to appropriate personnel.
• Assist with administrative tasks, such as filing, data entry, and inventory management.

Skills

Interpersonal skills

Communication

Organizational skills

Office software

Scheduling systems

Customer service

Multitasking

Flexible hours

Education

High school diploma

Tools

Electronic scheduling systems

Scheduling software

Job description

SkinLife MedSpa in Anchorage, Alaska is seeking a friendly Receptionist to be the first point of contact for clients, delivering warm service and efficient administrative support. You will greet clients, answer calls, schedule appointments, check-in patients, and coordinate with clinical staff to ensure smooth operations.

A customer-focused mindset and professional demeanor are essential, with flexibility for spa hours.