Spa Practice Experience Lead

Spaderma, Inc; Chicago (IL); On-site; USD 60,000 - 86,000; Full time

Job summary

SpaDerma is seeking a Practice Experience Manager in Chicago to lead all front desk operations and drive exceptional patient journeys. The role focuses on coaching PSAs, optimizing bookings, memberships, and retail while aligning with company initiatives.

We value strong leadership, communication, and a proven sales/customer relationship background. Evening/weekend availability may be needed; a BA/BS is preferred but not required, with aesthetics license a plus.

Qualifications

• Minimum of 2 years of management experience.
• Bachelor’s degree preferred but not required.
• Aesthetics license a plus, but not required.
• Strong communication, organization, and leadership abilities.
• Proven track record in sales and customer relationship management.

Responsibilities

• Lead, manage, and develop the front desk team (PSAs).
• Provide ongoing coaching, feedback, and performance management to ensure high standards.
• Train and onboard new PSAs.
• Own front desk driven revenue metrics including booking conversion, pre-booking, membership, retail, and package sales.
• Drive team accountability to performance goals and KPIs.
• Oversee daily front desk operations to ensure efficiency and task completion.

Skills

Management experience

Leadership

Sales

Customer relations

Communication

Education

Bachelor's degree preferred

Job description

SpaDerma is seeking a Practice Experience Manager in Chicago to lead all front desk operations and drive exceptional patient journeys. The role focuses on coaching PSAs, optimizing bookings, memberships, and retail while aligning with company initiatives.

We value strong leadership, communication, and a proven sales/customer relationship background. Evening/weekend availability may be needed; a BA/BS is preferred but not required, with aesthetics license a plus.