Spa Operations & Sales Manager | Team Leader

Massage Envy; Metairie (LA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Medical, Dental and Vision plans

Matching 401(k) after 12 months

Employee referral bonus

Employee Assistance Program

Flexible schedule

Product/service training

25% off products

Job summary

Massage Envy Old Metairie is seeking an Assistant General Manager to lead daily clinic operations, coach a team of massage therapists and sales staff, and drive member retention.

You will set schedules, manage memberships and retail goals, handle service quality, and report performance. The role offers competitive pay, bonuses, benefits, and a flexible schedule to support work-life balance.

Qualifications

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Massage industry experience is a PLUS but not required.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.
• Can have tough conversations in a professional and constructive manner.
• Can create a strong workplace culture where all employees feel valued and recognized.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
• Develop positive relationships and build confidence with employees, members, and guests.

Responsibilities

• Overseeing and managing the daily operations of the clinic.
• Achieving all membership and retail sales goals. Managing sales associates and massage therapy staff.
• Training and monitoring the performance of sales associates. Creating and maintaining staff and therapist work schedules.
• Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships.
• Maintaining professional and impeccable clinic environment for employees and members/ guests.
• Generating sales reports, payroll, bank deposits, maintaining inventory and ordering supplies.
• Management, sales and/or marketing helpful. Sales experience in service/retail industry.
• Ability to effectively communicate expectations to staff and create winning a team. Able to communicate up-line information to Clinic Administrator.
• Competent trainer and motivator.

Skills

Management experience

Sales experience

Leadership

Communication

Training

Job description

Massage Envy Old Metairie is seeking an Assistant General Manager to lead daily clinic operations, coach a team of massage therapists and sales staff, and drive member retention.

You will set schedules, manage memberships and retail goals, handle service quality, and report performance. The role offers competitive pay, bonuses, benefits, and a flexible schedule to support work-life balance.