Spa Operations Manager - Guest Experience & Sales

Hand & Stone Massage and Facial Spa; Fort Myers (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Bonus based on performance

Flexible schedule

Dental insurance

401k retirement plan

Complimentary massage or facial

Job summary

Hand & Stone Massage and Facial Spa in Fort Myers is seeking an energetic Assistant Spa Manager to oversee reception, membership sales, and the guest experience. You will lead a daily team, manage bookings, and ensure smooth operations in a busy spa environment.

We value strong communication, payroll and scheduling familiarity, and a passion for wellness. Spa experience is a plus; we provide training, competitive compensation, a flexible schedule, and opportunities to grow within a friendly,

Qualifications

• Minimum 1-2 years of sales and customer service experience.
• Spa industry experience is a plus, but not required; training will be provided.

Responsibilities

• Oversee reception team and overall guest experience.
• Achieve membership, service, and product sales targets.
• Develop, train, and hold reception staff accountable.
• Handle administrative and bookkeeping tasks.
• Motivate and train sales team.
• Manage client reservations and orientation.

Skills

Sales skills

Customer service

Team leadership

Job description

Hand & Stone Massage and Facial Spa in Fort Myers is seeking an energetic Assistant Spa Manager to oversee reception, membership sales, and the guest experience. You will lead a daily team, manage bookings, and ensure smooth operations in a busy spa environment.

We value strong communication, payroll and scheduling familiarity, and a passion for wellness. Spa experience is a plus; we provide training, competitive compensation, a flexible schedule, and opportunities to grow within a friendly,