Spa Operations Leader: Budget, Marketing & Guest Experience

Hotel Bennett; Charleston (SC); On-site; USD 65,000 - 95,000; Full time

Job summary

Salamander Hotels & Resorts is seeking a Spa Operations Manager for our Charleston-area spa. You will lead day-to-day operations, manage budgets, coordinate marketing initiatives, and train staff to deliver exceptional guest experiences.

The role requires strong leadership, budget accountability, and a proven track record in spa management. Ability to collaborate across hotel departments and promote retail and services is essential.

Qualifications

• Bachelor's degree or comparable spa-management experience.
• 3+ years of successful spa management experience.
• Knowledge of professional spa services and treatments.
• Sales oriented with ability to promote services and retail products.

Responsibilities

• Maintain high service standards in line with SOPs and brand promises.
• Recruit, interview, hire and train staff to ensure fully staffed department.
• Lead staff meetings and training workshops to keep staff knowledgeable.
• Monitor guest feedback and ensure guest requests are handled promptly.
• Develop and implement marketing and public relations strategy and business plan.

Skills

Staff leadership

Budgeting

Marketing

Training & development

Education

Bachelor's degree or spa-management experience

Tools

Spa software

Microsoft Office

Job description

Salamander Hotels & Resorts is seeking a Spa Operations Manager for our Charleston-area spa. You will lead day-to-day operations, manage budgets, coordinate marketing initiatives, and train staff to deliver exceptional guest experiences.

The role requires strong leadership, budget accountability, and a proven track record in spa management. Ability to collaborate across hotel departments and promote retail and services is essential.