Assistant Manager

Milk Honey; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision plans after

Paid time off on hire

Matching 401(k)

Life and AD&D insurance

Spa credit monthly

Employee discounts on services and/or-

Training and growth opportunities

Parental leave

Volunteer time off

LA Fitness Discount

Job summary

milk + honey is seeking an Assistant Manager in Houston to lead and develop our spa team, guiding hiring, onboarding, coaching, and performance reviews. You will coordinate training with Brand Trainers and the General Manager to foster growth and operational excellence across locations.

You’ll build strong schedules aligned with guest demand, monitor wage costs, and drive revenue through effective staffing and guest experiences, while upholding our values of kindness and integrity.

Qualifications

• Experiences leading teams in spa/hospitality or luxury retail environments.
• Proven ability to coach, give feedback, and guide career growth.
• Strong scheduling and workforce planning skills.

Responsibilities

• Build and lead a strong location team, directing hiring and onboarding in collaboration with leadership.
• Provide ongoing coaching, conduct performance reviews, and develop department heads and trainers.
• Coordinate monthly/quarterly training and ensure alignment with business priorities.
• Manage provider utilization, guest retention metrics, and wage costs within budget.

Skills

People leadership

Talent development

Performance coaching

Strategic scheduling

Conflict resolution

Job description

Description

Develop people. Build a connected team. Help create exceptional spa and salon experiences.

At milk + honey, exceptional guest experiences begin with a supported, engaged team. As an Assistant Manager, you’ll lead the people behind our services—helping providers feel welcomed, confident, and equipped to succeed from their first day through their next career milestone.

You’ll combine hands‑on people leadership with business impact, guiding hiring and onboarding, coaching performance, coordinating training, and building schedules that support our team and guests. Working alongside the General Manager, Department Heads, and Brand Trainers, you’ll create an environment where kindness, clear expectations, and meaningful feedback shape the workday.

Compensation + Schedule

• Base salary starts at $50,000 per year, plus bonus opportunities.
• A mixture of AM, PM, and weekend shifts, with flexibility to work nights and holidays based on business needs.
• On-call availability to support team members with protocol and system questions.

Why You’ll Love Working Here

milk + honey is a collection of day spas, salons, and medSPAs dedicated to helping people relax, feel good, and prioritize their well-being. Our values—kindness, connection, integrity, inclusiveness, and excellence—guide how we care for our guests and one another.

As part of our leadership team, you’ll have opportunities to develop others, strengthen your leadership skills, and grow your career, with benefits that support your life beyond work:

• Affordable health, dental, and vision plans after 30 days of employment
• Paid time off upon hire
• Matching 401(k) plan
• Company-paid basic life and AD&D insurance
• Monthly milk + honey spa credit
• Generous discounts on spa, salon, and medSPA services and products, based on location availability
• Training, continuing education, and internal growth opportunities
• Parental leave program
• Paid volunteer time off opportunities
• LA Fitness Discount

What You’ll Do

Build and support a strong team

• Lead hiring and onboarding for location providers, partnering with the General Manager to achieve monthly hiring goals.
• Partner with Department Heads and Brand Trainers to create individualized development plans for each new provider’s first 90 days.
• Build relationships through open communication, clear expectations, and consistent follow-through.
• Support employee engagement and retention by listening to feedback, addressing concerns, and recognizing contributions.
• Uphold company policies and support compliance with applicable labor laws in partnership with the General Manager.

Coach performance and career growth

• Provide ongoing feedback, coaching, mentoring, and career guidance to location providers.
• Conduct monthly and annual performance reviews that recognize achievements and establish clear next steps.
• Develop Department Heads and Brand Trainers in their areas of responsibility.
• Use guest feedback, including Listen360 results, to celebrate successes and identify opportunities for improvement.
• Address performance concerns and navigate conflict with professionalism, fairness, and care.
• Reinforce service standards that create consistent guest experiences and encourage return visits.

Coordinate meaningful training

• Partner with Department Heads, Brand Trainers, and the Training + Education Manager to coordinate location training.
• Ensure monthly and quarterly training opportunities support the needs of each spa department.
• Lead quarterly department meetings with clear priorities, action items, and follow‑up.

Connect team success with business results

• Build strategic provider schedules that align staffing with guest demand and support revenue growth.
• Monitor wage costs in relation to revenue and help manage expenses within budget.
• Educate and coach the team toward provider utilization of 70% or higher.
• Track and coach performance in retail‑to‑service ratio, rebooking, and guest retention.
• Maintain a working understanding of the systems and programs essential to location leadership and daily operations.

What You’ll Bring

• People leadership experience in luxury spas, luxury hospitality, or retail; up to three years preferred.
• A proven record of developing talent through coaching, feedback, and career guidance.
• Experience with performance coaching, counseling, and conflict resolution.
• A strong understanding of strategic scheduling and a history of delivering financial results.
• A resilient, adaptable leadership style and the ability to stay composed while managing competing priorities in a busy environment.
• Confidence learning and using the systems and programs that support daily operations.
• Flexibility to work a mixture of AM, PM, and weekend shifts, including nights and holidays as needed, and provide on‑call support.
• A passion for milk + honey’s mission and a commitment to bringing our core values to every interaction with guests and coworkers.

Requirements

• Have a fundamental understanding of all of the systems and programs that are essential to the leadership team of the location
• Resilient leader able to thrive in a dynamic, constantly evolving environment
• Be available on an on‑call basis for protocol and system questions from our team
• Demonstrate the ability to multitask in a high‑pressure environment
• Passion for milk + honey and ability to personify milk + honey’s core values in every interaction with clients and coworkers
• Strong understanding of strategic scheduling and a history of delivering on financial results
• Proven record of developing great talent
• Experience in coaching, counseling, and conflict resolution
• Ability to work flexible hours to meet the needs of the business including nights, weekends, and holidays
• Have up to 3 years of luxury spa, luxury hospitality, or retail people leadership experience

milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.