Spa Operations Lead — Elevate Guest Experience

Timbers Company; Vail (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free onsite parking

Spa/retail discount 40% off

Employee dining room

Job summary

The Sebastian Vail seeks a dedicated spa operations professional to supervise daily spa activities and help create a welcoming, relaxing guest experience. You will support the team in delivering exceptional service and maintain smooth front-of-house and treatment-area operations.

This role focuses on professionalism, cleanliness, and guest satisfaction in a premium spa setting. You will supervise staff, assist with scheduling and workflow, and ensure compliance with safety and operational

Qualifications

• Previous experience in spa, hospitality, wellness, or luxury service environments.
• Supervisory or team-lead experience preferred.
• Strong interpersonal and communication skills with a guest-focused approach.

Responsibilities

• Oversee day-to-day spa operations to ensure a seamless guest experience.
• Support, coach, and motivate team members to deliver high-quality service.
• Assist with scheduling, staffing coverage, and daily workflow coordination.
• Welcome guests, respond to inquiries, and resolve service concerns promptly.
• Monitor treatment room readiness and spa presentation standards.
• Collaborate with leadership on service excellence and operational goals.
• Help train new team members on spa procedures and guest service expectations.
• Maintain records related to appointments, inventory, and daily reporting.

Skills

Supervisory experience

Guest-focused communication

Organizational skills

Operations coordination

Reservation/POS systems

Job description

The Sebastian Vail seeks a dedicated spa operations professional to supervise daily spa activities and help create a welcoming, relaxing guest experience. You will support the team in delivering exceptional service and maintain smooth front-of-house and treatment-area operations.

This role focuses on professionalism, cleanliness, and guest satisfaction in a premium spa setting. You will supervise staff, assist with scheduling and workflow, and ensure compliance with safety and operational