Spa Operations & Guest Experience Lead

California Sun Wellness Spa; California (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

California Sun Wellness Spa in Fair Oaks, California, seeks an Assistant Spa Director to support the Spa Director in daily operations, guest satisfaction, and business growth. You will lead a frontline team, manage scheduling and budgeting, and uphold high service standards in a wellness-focused environment.

The role requires strong leadership, excellent communication, and a passion for wellness, with the ability to drive operational excellence and deliver exceptional guest experiences at the

Qualifications

• Experience in spa management or related hospitality role, preferably in supervisory capacity.
• Strong leadership and interpersonal skills to motivate and manage a diverse team.
• Excellent communication and customer service skills.
• Knowledge of spa treatments, wellness trends, and industry best practices.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Oversee daily spa operations to ensure smooth service delivery.
• Recruit, train, and develop spa staff to maintain a skilled team.
• Assist in scheduling, inventory, and budgeting for operational efficiency.
• Ensure health, safety, and sanitation standards are met within the spa.
• Collaborate with marketing and sales to promote services and offers.
• Address guest concerns promptly to maintain satisfaction.
• Assist in developing spa programs, treatments, and events.
• Monitor financial performance and assist in reporting to management.

Skills

Leadership

Customer service

Communication

Wellness knowledge

Multitasking

Tools

Scheduling software

POS software

Job description

California Sun Wellness Spa in Fair Oaks, California, seeks an Assistant Spa Director to support the Spa Director in daily operations, guest satisfaction, and business growth. You will lead a frontline team, manage scheduling and budgeting, and uphold high service standards in a wellness-focused environment.

The role requires strong leadership, excellent communication, and a passion for wellness, with the ability to drive operational excellence and deliver exceptional guest experiences at the