Spa Manager on Duty, Berkeley

Equinox Fitness Club; Berkeley (CA); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Competitive salary & benefits

Complimentary Club membership

Incentives with products and services

Job summary

Equinox Fitness Club in Berkeley is seeking an energetic Spa Manager on Duty to oversee daily spa operations and guest experiences. The role focuses on greeting guests, orienting them to facilities, and delivering personal service while supporting the Spa Coordinator path and contributing to sales goals with a service-first mindset.

This position requires shifts, a professional appearance, and the ability to manage inventory, staff scheduling, and adherence to policies in a fast-paced club

Qualifications

• Must possess a valid Massage Therapy or Esthetics License.
• Enthusiasm and excellent customer service skills.
• Must enjoy working with people with a friendly and outgoing personality.
• Able to be efficient and productive in a fast-paced environment.
• Basic math and money handling skills.
• Computer skills.
• Must be a team player.

Responsibilities

• Support daily spa operations under the direction of the Manager.
• Contribute to spa sales by increasing product and service sales.
• Provide superior customer service to members, prospects and guests.
• Maintain cleanliness and esthetic appeal of The Spa.
• Work opening/closing shifts; 30 hours per week (6-hour shifts).
• Assist with staffing and member issues related to Spa.
• Answer emails, calls, and voicemails professionally.
• Build professional relationships with members and guests.
• Manage, restock, and inventory of Spa supplies.
• Assist with training and onboarding for new staff.
• Help create staff schedules for the Spa department.
• Support outreach events and programs within the club.
• Communicate with Maintenance about Spa cleanliness.
• Enforce policies and escalate as needed.

Skills

Customer service

Team player

Fast-paced environment

Computer skills

Money handling

Education

Massage Therapy or Esthetics License

Job description

Spa Manager on Duty, Berkeley

Overview

OURSTORY:

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox,ourother brands,SoulCycle and Equinox Hotelsare all recognized for inspiring and motivating members and employees to maximize life.Ourportfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OURCODE

OURCODE:

We are passionate abouthigh performance livingand we practice what we preach – investing time inourown health and fitness.We believe that everyone has untapped potential within them and it takes adisruptive approachto unleash it. Wedream bigand don’t settle for the status quo. Wesweat the details. We never accept less than110%tohelp each otherdeliver the Equinox experience and enableourmembers to get great results.We are obsessed with what’s new, what’s now,what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We valuehumilityand ateam approachat every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

We are looking for an energetic, creative, and enthusiasticSpa Manager on Dutyto join the Equinox team!This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

The Spa Manager on Duty is responsible to help ensure a memorable experience for our Spa guests. This includes greeting guests as they enter the facilities, orientating guests to the spa facilities, and providing personal guest service. The MOD role is a learning role, wherein we are educating and preparing you for the Spa Coordinator role:

• Under the direction of Manager,support withdaily activityof Spa Operation
• Contribute towards the sales goals of the spa by increasing product and service sales
• Provide superior customer service to all members, prospects and guests
• Maintain cleanliness and esthetic appeal of The Spa
• Able to work opening/closing shifts, work5days at6 hourshifts(30 hours a week)minimum
• Assists day-to-day staffing andbasic memberissues relating to Spa
• Answer emails, phone calls and voicemails in a timely and professional manner
• Create and maintain professional business relationships with members and Spa guests
• Assist with managing, maintaining, and restocking of Spa inventory
• Assist with training and onboardingfor new staff members
• Help create and manage staff schedules for Spa department
• Helprunoutreachevents and programs withinclubto promote performance results
• Professionally and courteously communicate daily with Maintenance staff regarding Spa cleanliness
• Appropriately enforce policies and escalate to Spa Manager when required
• Other responsibilities as assigned

Qualifications

The successful candidate must have the following experience, skills, and education:

• Must possess a valid Massage Therapy or Esthetics License
• Enthusiasm and excellent customer service skills
• Must enjoy working with people with a friendly and outgoing personality
• Able to be efficient and productive in a fast-paced environment
• Basic math and money handling skills
• Computer skills
• Must be a team player

Additional Information

AS A MEMBER OF THE EQUINOX TEAM, YOU WILL RECEIVE:

• We offer a competitive salary, benefits, and industry-leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services, including Personal Training, Pilates, Spa and Shop

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Pay Transparency: $44.00/session; $20.00/hour (non-session work).