Licensed Spa Coordinator, Boston

StretchMed Marlborough; Boston (MA); On-site; USD 50,006 - 71,221; Full time

Benefits offered by this job

Competitive salary

Complimentary Club membership

30-50% discounts on services

Job summary

A leading lifestyle brand in Boston is seeking a Licensed Spa Coordinator to lead spa operations and ensure a memorable experience for guests. The successful candidate will hold a valid MA Massage Therapy License, have experience in team management, and possess excellent customer service skills. This role involves greeting guests, providing tours of the spa, managing staff, and overseeing daily operations. The position offers competitive pay and various employee benefits, including complimentary club membership and discounts on services.

Qualifications

• Must possess a valid MA Massage Therapy License.
• 2 years minimum of team management experience.
• Excellent communication, listening, and computer skills.

Responsibilities

• Greet guests and ensure a memorable experience.
• Manage daily operations, including inventory.
• Coach and hire staff members.

Skills

Customer service skills

Team management

Communication skills

Basic math skills

Efficiency in fast-paced work

Education

Valid MA Massage Therapy License

Job description

Licensed Spa Coordinator, Boston

Overview

OURSTORY:

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OURCODE:

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

We are looking for an energetic, creative, and enthusiastic Licensed Spa Coordinator to join the Equinox team at its state-of-the-art location at our Franklin Street or Seaport Location. This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

The Spa Coordinator is responsible for helping ensure a memorable experience for our Spa guests. This includes greeting guests as they enter the facilities, orienting guests to the spa facilities, and providing personal guest service.

Job responsibilities include, but are not limited to the following:

• Must possess a valid MA Massage Therapy License
• Interviewing, hiring and coaching staff members
• Outreach marketing for the spa
• Manage daily operations, including inventory and monitoring of daily goals and budgets
• Provide an orientation tour, explaining spa amenities offered and answering guests' questions
• Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation
• Actively promote the spa, treatments, services, sessions, and retail, as well as programming promotions
• Handle guests' questions and concerns professionally and courteously
• Maintain a safe, clean, and well‑organized spa environment through consistent monitoring of the locker/facility area

Qualifications

The successful candidate must have the following experience, skills, and education:

• Must possess a valid MA Massage Therapy License
• 2 years minimum of team management
• Enthusiasm and possession of excellent customer service skills
• Must enjoy working with people with a friendly and outgoing personality
• Able to be efficient and productive in a fast-paced environment
• Basic math and money handling skills
• Excellent communication, listening, and computer skills
• Must be a team player

All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job‑related duties by their supervisor.

Pay Transparency: $44.00 per session, $20.00/hr (non session work), ability to earn bonus pay

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Café services and Shop items

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.