Spa Manager on Duty, Berkeley

Equinox; Berkeley (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Competitive salary and benefits

Complimentary Club membership

Perks with products and services (PT,

Job summary

Equinox in Berkeley is seeking a Spa Manager on Duty to help ensure a memorable guest experience, greet guests, orient them to the spa facilities, and provide personal service. This learning role trains you for the Spa Coordinator position.

Under supervision, you will support daily spa operations, contribute to sales, maintain cleanliness, and assist with staffing, training, and outreach events. The role requires availability for 30 hours weekly.

Qualifications

• Requires valid Massage Therapy or Esthetics License.
• Excellent customer service skills.
• Friendly and outgoing personality.
• Able to be efficient in a fast-paced environment.
• Basic math and money handling skills.
• Computer skills and comfort with software.

Responsibilities

• Assist with daily spa operations under supervision.
• Contribute to achieving spa sales goals through product and service upsell.
• Provide superior guest service to members, prospects and spa guests.
• Maintain cleanliness and esthetic appeal of the spa area.
• Work opening/closing shifts; 30 hours per week (5 days, 6 hours).
• Assist with staffing and handling basic member issues.
• Respond to emails, calls and voicemails promptly and professionally.
• Build and maintain professional relationships with members and guests.
• Help manage inventory and restock spa supplies.
• Assist with training and onboarding of new staff.
• Help schedule staff for the Spa department.
• Support outreach events to promote performance results.
• Coordinate with maintenance on spa cleanliness and policies.

Skills

Customer service

Teamwork

Communication

Money handling

Computer skills

Fast-paced environment

Education

Massage Therapy or Esthetics License

Job description

Job Description

We are looking for an energetic, creative, and enthusiastic Spa Manager on Duty to join the Equinox team ! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

The Spa Manager on Duty is responsible to help ensure a memorable experience for our Spa guests. This includes greeting guests as they enter the facilities, orientating guests to the spa facilities, and providing personal guest service. The MOD role is a learning role, wherein we are educating and preparing you for the Spa Coordinator role:

• Under the direction of Manager, support with daily activity of Spa Operation
• Contribute towards the sales goals of the spa by increasing product and service sales
• Provide superior customer service to all members, prospects and guests
• Maintain cleanliness and esthetic appeal of The Spa
• Able to work opening/closing shifts, work 5 days at 6 hour shifts (30 hours a week) minimum
• Assists day-to-day staffing and basic member issues relating to Spa
• Answer emails, phone calls and voicemails in a timely and professional manner
• Create and maintain professional business relationships with members and Spa guests
• Assist with managing, maintaining, and restocking of Spa inventory
• Assist with training and onboarding for new staff members
• Help create and manage staff schedules for Spa department
• Help run outreach events and programs within club to promote performance results
• Professionally and courteously communicate daily with Maintenance staff regarding Spa cleanliness
• Appropriately enforce policies and escalat
• Other responsibilities as assigned

Qualifications:

The successful candidate must have the following experience, skills, and education:

• Must possess a valid Massage Therapy or Esthetics License
• Enthusiasm and excellent customer service skills
• Must enjoy working with people with a friendly and outgoing personality
• Able to be efficient and productive in a fast-paced environment
• Basic math and money handling skills
• Computer skills
• Must be a team player

Additional Information

AS A MEMBER OF THE EQUINOX TEAM, YOU WILL RECEIVE:

• We offer a competitive salary, benefits, and industry-leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services, including Personal Training, Pilates, Spa and Shop

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Pay Transparency: $44.00/session; $20.00/hour (non-session work).