Licensed Spa Coordinator, New York City

Equinox; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary, benefits and comm.

Complimentary Club membership

30-50% discounts on Equinox products

Job summary

Equinox, a luxury wellness brand in New York City, seeks a Licensed Spa Coordinator to greet members, orient clients, and provide services. The role emphasizes leadership, customer service, and operational excellence within a premium spa setting.

Responsibilities include staff coaching, spa marketing, daily operations, and ensuring a high-quality guest experience, with pay per session and hourly options plus bonus potential.

Qualifications

• Must have NY Massage Therapy license.
• Experience in spa or wellness management.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment.
• Strong leadership and staff coaching experience.
• Proficient in basic math and money handling.
• Friendly, outgoing personality and team player.

Responsibilities

• Interview, hire, and coach spa staff.
• Outreach marketing for the spa.
• Manage daily spa operations and budgets.
• Perform up to 10 treatments per week.
• Provide orientation tours and explain spa amenities.
• Describe treatments, packages, and hours.
• Actively promote spa services and retail offerings.
• Handle guest questions professionally.
• Maintain a clean, safe spa environment.

Skills

Leadership

Customer service

Communication

Team player

Math skills

Education

NY Massage Therapy license

Job description

Licensed Spa Coordinator, New York City

Overview

WHO WE ARE

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren't slogans here, they're how we work. At Equinox, colleagues don't just support the business; they shape the future of wellness. Because for us, it's not fitness. It's life.

WHAT WE DO

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.

Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands-on, and careers are built by those who want to operate at the highest level. At Equinox, we don't just offer opportunities—we offer long-term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Job Description

We are looking for an energetic, creative, and enthusiastic LicensedSpa Coordinatorto join the Equinox team!This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

The Licensed Spa Coordinator is responsible for helping ensure a memorable experience for our members and clients. This includes greeting members as they enter the facilities, orienting spa clients to the spa facilities, and providing services to clients.

Job responsibilities include, but are not limited to the following:

• Interviewing, hiring,and coaching staff members
• Outreach marketing for the spa
• Manage daily operations including inventory management, client relationships, and driving the business to achieve financial goals and. budgets
• Perform up to 10 treatmentsper week
• Provide anorientation tour, explaining spa amenities offeredand answering guests' questions
• Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation
• Actively promote the spa, treatments, services, sessions, and retail, as well programming promotions
• Handle guests' questions and concerns professionally and courteously
• Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the locker/facility area

Qualifications

The successful candidate must have the following experience, skills, and education:

• Possess a valid NY Massage Therapy license
• Management or leadership experience
• Enthusiasm and possession of excellent customer service skills
• Must enjoy working with people with a friendly and outgoing personality
• Able to be efficient and productive in a fast-paced environment
• Basic math and money handling skills
• Excellent communication, listening, and computer skills
• Must be a team player

Pay Transparency: $48.50 per session, $20.00/hr (non session work), ability to earn bonus pay

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salary, benefits and industry leading commission opportunities for club employees
• Complimentary Club membership
• 30- 50% discounts on all Equinox products and services including Personal Training, Private Pilates, Spa and Caféservices and Shop items

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.