Spa Manager - Lead LA's Premier Wellness Experience

Langham-Hote; Pasadena (CA); On-site; USD 87,000 - 90,000; Full time

Job summary

The Langham Huntington, Pasadena, part of Langham Hospitality Group, seeks a Spa Manager to lead the Chuan Spa team, drive guest satisfaction, and uphold brand standards in Los Angeles' esteemed Pasadena area.

Responsibilities include overseeing spa and fitness operations, payroll, schedules, inventory, training, and events; ensure exceptional service, manage equipment, and promote retail and membership programs.

Qualifications

• Attendance/Punctuality – Is consistently at work and on time.
• Dependability – Follows instructions; responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values.
• Problem Solving – Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Service Orientation – Prioritizes delivery of service to both external and internal customers; Manages difficult or emotional customer situations; Solicits customer feedback to improve service.
• Teamwork – Contributes to building a positive team spirit; Supports everyone’s efforts to succeed; Balances team and individual responsibilities.
• Technical Skills – Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Follows policies and procedures.-
• Quality and Quantity of Work – Demonstrates accuracy and thoroughness; Monitors own work to ensure quality; Meets productivity standards; Completes work in a timely manner; Strives to increase productivity.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Responsibilities

• Schedules for all spa, retail, & fitness staff / track absences and time off
• Working knowledge of payroll procedures
• Proficient in Book4Time; adding new employees, maintaining their schedules, etc.
• Responsible for accounting procedures: research errors, run weekly unprocessed transaction reports, ensure bank proper procedures are being adhered to, supervision of time clock usage.
• Fitness Schedules: coordinate with the fitness staff / print the monthly schedules / provide the information to Marketing to post the schedule on the web site
• Ensure proper par levels are maintained for linen and spa amenities
• Maintain retail inventory
• Maintain office supplies and collateral
• Critique product usage while monitoring and preventing overuse. Supervise the security and distribution of professional products
• Keep an accurate record of invoices by maintaining or creating savings for budget goal
• Prepare purchase orders for supplies that require a PO, order supplies from purchasing as needed
• Promote sales of treatments and fitness memberships
• Collaborate on special activations & events
• On a timely basis prepare performance reviews for staff
• Train staff in proper performance of their respective duties; provide continual feedback regarding job performance
• Maintain brand standards across all areas of Chuan Spa
• Ensure equipment in departments is in working order
• Represent the department in pertinent meetings

Job description

The Langham Huntington, Pasadena, part of Langham Hospitality Group, seeks a Spa Manager to lead the Chuan Spa team, drive guest satisfaction, and uphold brand standards in Los Angeles' esteemed Pasadena area.

Responsibilities include overseeing spa and fitness operations, payroll, schedules, inventory, training, and events; ensure exceptional service, manage equipment, and promote retail and membership programs.