Lead Spa Manager

Hand & Stone Massage and Facial Spa; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa seeks a Lead Spa Manager to guide our front desk team and support growth. This sales-driven leadership role focuses on coaching, memberships, and delivering a premier guest experience.

Ideal candidates combine energy, reliability, and organizational skills to manage scheduling, inventory, reporting, and team development in a fast-paced spa environment.

Qualifications

• Experience in a sales-driven environment with leadership responsibilities.
• Ability to train and coach staff to meet performance goals.
• Flexible schedule including evenings and weekends.

Responsibilities

• Lead the front desk team to drive memberships and revenue.
• Coach and develop Sales Associates to achieve spa-wide goals.
• Maintain an exceptional guest experience and resolve issues.
• Oversee daily front desk operations, scheduling, and inventory.
• Monitor KPIs such as memberships, prebooking, and upgrades; adjust strategies.

Skills

Sales leadership

Customer service

Team development

Guest experience

Revenue growth

Job description

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Employee discounts
• Flexible schedule

Lead Spa Manager – Hand & Stone Massage and Facial SpaHand & Stone Massage and Facial Spa is seeking a sales-driven, motivated Lead Spa Manager to help lead our front desk team and support the continued growth of our spa.

This role is ideal for someone who loves sales, leadership, customer service, and team development. We are looking for a leader who can create an exceptional guest experience while coaching the team, driving memberships, increasing revenue, and maintaining strong day-to-day spa operations.

What We’re Looking For

Growth-Focused Leadership

Lead the front desk team by example and help create a positive, accountable, and results-driven culture. You will assist with training and developing Sales Associates, reinforcing expectations, and helping the team reach individual and spa-wide goals.

Sales & Membership Conversion

Sales is a major part of this role. You should feel confident connecting with guests, identifying their needs, recommending memberships and services, and helping your team improve their sales performance. You understand how to coach, motivate, and celebrate a team while still holding them accountable to goals.

Exceptional Guest Experience

Build strong relationships with members and guests while ensuring every interaction reflects the level of service expected at Hand & Stone. You should be comfortable resolving concerns professionally and turning challenges into positive guest experiences.

Passion for Health & Wellness

You are excited to learn about massage, skincare, wellness, and self-care. You will educate guests and team members on our services, enhancements, retail products, and membership options so they can confidently make recommendations.

Strong Operational & Multi-Tasking Skills

Assist with the daily operations of a fast-paced spa environment, including scheduling, inventory, sales reporting, team communication, administrative responsibilities, and maintaining front desk standards.

Results-Driven Mindset

You understand that great leadership means knowing your numbers. You will help monitor key performance indicators such as membership conversion, prebooking, upgrades, retail sales, and overall revenue—and adjust strategies when needed to improve results.

Our Ideal Candidate

Our ideal Lead Spa Manager is energetic, dependable, organized, coachable, and comfortable leading from the front. You should enjoy working toward goals, developing people, and creating an environment where both our guests and team members can thrive.

Previous experience in sales, retail, hospitality, wellness, beauty, fitness, or spa management is strongly preferred. Leadership or supervisory experience is a plus.

Candidates must have flexible availability, including a combination of days, evenings, weekends, and peak business periods.

If you are competitive, passionate about developing a strong team, and excited about growing within the health and wellness industry, we would love to meet you.

Join Hand & Stone and help us build a high-performing team while creating an exceptional experience for every guest who walks through our doors.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.