Spa Manager

Author & Edit Hospitality; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits after 25 hours per week (incl

Retirement savings with company match

Paid time off

Employee wellness programs

Career growth opportunities

Job summary

The Global Ambassador in Phoenix is seeking a Spa Manager to lead daily spa and fitness operations, delivering exceptional guest experiences and maintaining service standards.

You will manage staff, ensure health and safety compliance, drive revenue growth, and coach a high-performing team in a luxury setting. Flexible scheduling and strong leadership are essential to thrive here.

Qualifications

• 2+ years in Spa/Wellness Leadership with luxury resort or membership spa.
• Flexibility to work evenings, weekends, and holidays.
• Strong knowledge of spa operations, treatments, products and trends.
• Excellent leadership and interpersonal skills.
• Outstanding communication and guest service skills.
• Organizational skills to multitask in a fast-paced environment.
• Knowledge of health and safety regulations for spa operations.
• Proficiency in spa management software and related systems.

Responsibilities

• Manage daily operations of hotel spa and fitness environment to ensure guest satisfaction.
• Oversee staff, spa services, inventory, health & safety compliance, and revenue initiatives.
• Develop spa team through recruitment, onboarding, coaching, and training.
• Deliver luxury guest experiences with consistent treatments and service recovery.
• Oversee facility presentation, treatment room readiness, and regulatory standards.
• Create staffing schedules aligned with demand and maintain labor efficiency.

Skills

Spa leadership

Staff management

Guest service

Leadership

Customer service

Communication

Health & safety knowledge

Multitasking

Spa operations

Budgeting & revenue growth

Tools

B4T

Microsoft Office

Job description

Why The Global Ambassador

• Competitive rates
• Benefits available when you work 25 hours per week-including medical, dental, vision and more
• Retirement savings program (with company match)
• Paid time off
• Be a part of a luxury property recognized for its exceptional service and unique guest experiences.
• Work with a dedicated team committed to redefining hospitality in Phoenix.
• Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Who We Are

Hospitalityrefinedfor a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-classdiningand elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

WhatYou’llDo

• The Spa Manageris responsible formanaging the daily operations of the hotel spa and fitness environment, ensuring an exceptional guest experience through effective leadership, operational excellence, and exceptional service standards.
• This role involves managing staff, overseeing spa services and fitness,maintaininginventory, ensuring health and safety compliance, and driving revenue growth through strategic initiatives.
• Lead and develop the spa team through recruitment, onboarding, coaching, performance management, and ongoing training while fostering a positive, guest-focused culture
• Deliver an exceptional luxury guest experience by ensuring service excellence, treatment consistency, guest satisfaction, and effective service recovery.
• Oversee daily spa operations to ensure seamless execution, facility presentation, treatment room readiness, safety, and compliance with brand and regulatory standards.
• Manage staffing and labor by creating schedules aligned with business demand,optimizingproductivity, overseeingpayrollandmaintaininglabor efficiency.

Qualifications

• 2+ years of experience in Spa/Wellness Leadership with luxury-oriented resort spa, destinationspaor private membership spa.
• Flexibility to work evenings, weekends, and holidays as needed.
• Strong knowledge of spa operations, treatments, products, and wellness trends.
• Exceptional leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication and customer service skills, with a focus on delivering an outstanding guest experience.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Knowledge of health and safety regulations and compliance standards for spa operations.
• Proficiencyin spa management software- preferably B4T, Microsoft Office, and other related systems.

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States isrequired.

We use eVerify to confirm U.S. Employment eligibility.

Compensation: Competitive salary