Spa Manager

Hand & Stone Careers; Farmington Hills (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A rapidly growing spa in Farmington Hills seeks a Spa Manager to lead operations and enhance customer satisfaction. The ideal candidate will have strong leadership and sales skills, with opportunities for growth and creative strategy implementation. Join a dynamic team focused on delivering exceptional service.

Benefits

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• Spa experience is a plus, but not required; training will be provided.

Responsibilities

• Oversee daily operations and manage staff schedules.
• Develop marketing strategies to maximize revenue.
• Ensure high customer satisfaction and resolve complaints.

Skills

Interpersonal Skills

Sales and Marketing

Leadership

Communication

Organizational Skills

Empathy

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Job Description:

At Hand and Stone, opportunity knocks. Hand & Stone Massage and Facial Spa is looking for a Spa Manager in Farmington Hills, MI! We are growing rapidly and have become part of an established franchise system with over 500 locations across the US and Canada. We are seeking an energetic and reliable Spa Manager to oversee our operations.

Are you a dynamic leader or a fantastic motivator? Do you want the power to develop an amazing workplace culture? As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and satisfaction. The ideal candidate understands the importance of collaboration and will guide staff to operate efficiently through effective communication and teamwork. You will be responsible for daily operations, focusing on achieving sales targets, implementing marketing strategies, and delivering exceptional customer service. We offer performance-based remuneration, so if you are driven, creative, and eager to grow professionally, you will thrive here.

Qualifications:

• Great personality and excellent interpersonal skills
• Strong sales and marketing abilities to help grow the business
• Dynamic leadership skills to manage a diverse team
• Excellent communication skills to connect with staff and stakeholders
• Organizational skills to ensure smooth operations and exceed customer expectations
• Empathy and understanding towards others
• Spa experience is a plus, but not required; training will be provided

Responsibilities:

• Overcome objections and increase membership
• Develop marketing strategies to maximize revenue
• Analyze data to inform business decisions
• Work independently with sound judgment
• Plan and oversee daily operations
• Manage staff schedules to optimize capacity and profits
• Maintain cleanliness and a soothing ambiance
• Manage inventory effectively
• Ensure high customer satisfaction and resolve complaints
• Comply with company policies and legal regulations
• Hire, train, and mentor staff
• Motivate and empower the team to achieve high standards

What’s in it for you?

• Opportunity to implement creative strategies for a new spa
• Growth opportunities
• Competitive pay and bonuses
• Employee discounts