Sales and Operations Spa Manager

Hand & Stone - Rochester Hills - Great Oaks; Rochester Hills (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading company in the wellness industry is seeking a motivated Sales and Operations Spa Manager to drive revenue and oversee daily operations. The ideal candidate will exhibit exceptional leadership and sales skills, with a strong background in spa or hospitality management. This role focuses on both sales initiatives and operational excellence, offering a competitive salary and performance-based benefits.

Benefits

Bonus based on performance

Flexible schedule

Paid time off

Competitive base salary

Performance-based commission and bonus structure

Qualifications

• Minimum of 3 years of management experience in spa or hospitality.
• Proven track record in achieving sales targets.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Develop and implement sales strategies to exceed revenue targets.
• Manage spa operations including scheduling and client service.
• Recruit and train a high-performing team.

Skills

Sales acumen

Leadership

Communication

Interpersonal skills

Negotiation

Job description

Benefits:

Bonus based on performance

Flexible schedule

Paid time off

Overview

We are seeking a highly motivated and results-oriented Sales and Operations Spa Manager to lead our spa's sales initiatives and ensure seamless daily operations. This pivotal role demands a dynamic individual with a proven track record in driving revenue growth, excelling in client acquisition and retention, and inspiring a sales-focused team. The ideal candidate will be passionate about wellness, possess exceptional leadership skills, and be adept at both strategic sales planning and efficient operational execution.

Key Responsibilities

Sales & Revenue Generation (Primary Focus):

Develop and implement aggressive sales strategies to achieve and exceed monthly, quarterly, and annual revenue targets for massage services, retail products, and membership programs.

Lead, coach, and motivate a team of massage therapists and front desk staff to adopt a proactive sales mindset, focusing on upselling, cross-selling, and rebooking.

Design and execute compelling promotional campaigns and packages to attract new clients and drive repeat business.

Analyze sales data, market trends, and competitor activities to identify new revenue opportunities and adjust sales tactics accordingly.

Manage and grow the spa's membership base through effective sales presentations and follow-up.

Cultivate strong, lasting relationships with clients to ensure high satisfaction, loyalty, and positive referrals.

Monitor individual and team sales performance, providing constructive feedback and implementing corrective actions as needed.

Oversee the sales process from initial inquiry to service delivery, ensuring a luxurious and professional client journey.

Operations Management:

Manage all aspects of daily spa operations, including scheduling, client flow, facility maintenance, and cleanliness standards.

Recruit, train, and manage a high-performing team of massage therapists and front desk staff, fostering a positive and productive work environment.

Ensure exceptional customer service standards are consistently met, resolving client concerns efficiently and professionally.

Oversee inventory management for retail products and supplies, ensuring optimal stock levels, minimizing waste, and maximizing retail sales.

Implement and enforce spa policies and procedures, ensuring compliance with health, safety, and licensing regulations.

Utilize spa management software (POS, scheduling) effectively for reporting, client management, and operational efficiency.

Conduct regular team meetings to communicate goals, provide training, and foster team cohesion.

Qualifications

Minimum of 3 years of experience in a management role within a spa, wellness, or hospitality environment, with a strong emphasis on sales.

Proven track record of consistently meeting or exceeding sales targets and driving revenue growth.

Exceptional sales acumen, with expertise in consultative selling, upselling, cross-selling, and client retention strategies.

Strong leadership skills with the ability to motivate, train, and develop a high-performing team.

Excellent communication, interpersonal, and negotiation skills.

Ability to work flexible hours, including evenings, weekends, and holidays as required.

Compensation & Benefits

Competitive base salary

Performance-based commission and bonus structure

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.