Spa Manager

Hand and Stone Massage and Facial Spa - Palm Harbor, FL; Dunedin (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Spa Manager to lead their operations in a vibrant environment. This role offers the chance to implement innovative strategies to enhance customer satisfaction and drive profitability. As a dynamic leader, you will oversee daily operations, manage a diverse team, and ensure compliance with company policies. If you have a passion for sales and marketing, alongside excellent interpersonal skills, this is an exciting opportunity to make a significant impact in the spa industry. Join a team that values creativity and growth, and help shape a thriving workplace culture.

Benefits

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Paid time off

Vision insurance

Qualifications

• Dynamic leader with excellent sales and marketing skills.
• Strong interpersonal and organizational abilities are essential.

Responsibilities

• Direct and organize spa operations to maximize profits.
• Create marketing strategies to enhance revenue and customer satisfaction.
• Hire, train, and motivate staff to achieve high standards.

Skills

Sales and Marketing

Leadership

Interpersonal Skills

Organization

Communication

Customer Service

Education

Spa Management Experience

Business Management

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Job Description:

At Hand and Stone, opportunity knocks.

We are currently seeking an energetic and reliable Spa Manager to help us run our operation in Palm Harbor, FL!

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us if you:

• Have a great personality and excellent interpersonal skills!
• Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue.
• Are a dynamic leader who can manage a diverse staff.
• Have great communication skills and connect well with staff and stakeholders.
• Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations).
• Are an empathic individual who can put yourself in someone else’s shoes.
• Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry.

Responsibilities:

• Overcome objections during the sales process and increase the membership base.
• Create marketing strategies aimed at maximizing revenue and profits.
• Perform data analysis that drives business decisions and success.
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Motivate and empower the team to achieve high standards.

What’s in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Growth opportunities.
• Competitive compensation.
• Commission opportunities and generous bonuses.
• Employee discounts.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.