Spa Lead Therapist – Team Coach & Guest Experience

Pyramid Global Hospitality; Scottsdale (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401k with company match

Employee recognition programs

Job summary

Pyramid Global Hospitality is seeking a Spa Supervisor for VH Spa at Hotel Valley Ho in Scottsdale, AZ. Lead service provider teams, ensure therapists are trained, and uphold service standards within a luxury resort setting.

The role requires an active Arizona massage license, 750 hours of certified training, and strong supervisory experience. You’ll oversee protocols, inventory, and guest satisfaction while promoting a professional, safe work environment.

Qualifications

• Current Arizona State massage license.
• 750 hours of certified training and education.
• Aromatherapy knowledge is preferred.
• Ability to maintain a pleasant disposition under high stress.
• Supervisory/management experience in resort spa or hospitality.
• Professional, flexible and positive attitude.
• Detail oriented with strong organizational and writing skills.
• Ability to sit or stand continuously.
• Adherence to occupational safety and health practices including PPE.

Responsibilities

• Participate in interview and hiring process for all massage therapy candidates.
• Create and conduct Spa Orientation for all newly hired service providers.
• Actively participate as part of the spa management team to deliver superior guest experience and profitability.
• Contribute to creation of spa treatments.
• Write, implement and train staff on massage therapy protocols.
• Coordinate training for new therapists within first 90 days.
• Ensure therapists provide product prescription sheets for treatments.
• Maintain cleanliness and restocking of treatment rooms; assist with spa cleanliness.

Job description

Pyramid Global Hospitality is seeking a Spa Supervisor for VH Spa at Hotel Valley Ho in Scottsdale, AZ. Lead service provider teams, ensure therapists are trained, and uphold service standards within a luxury resort setting.

The role requires an active Arizona massage license, 750 hours of certified training, and strong supervisory experience. You’ll oversee protocols, inventory, and guest satisfaction while promoting a professional, safe work environment.