FT-Massage Therapist Lead

Hotel Valley Ho; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Hotel Valley Ho, part of Pyramid Global Hospitality, seeks a Spa Supervisor for VH Spa for Vitality + Health in Scottsdale. Lead the service provider team, ensure staff are trained and equipped to deliver exceptional guest experiences.

You will participate in hiring, conduct orientations, and work with the spa management team to drive guest satisfaction, spa profitability, and high employee morale. Training development and protocol implementation are key responsibilities.

Qualifications

• Arizona State massage license is required.
• At least 750 hours of certified training for massage therapy.
• Experience or knowledge in aromatherapy is preferred.
• Ability to stay calm and professional under pressure.

Responsibilities

• Participate in interview and hiring process for massage positions.
• Create and conduct Spa Orientation for new staff.
• Collaborate as part of the spa management team to ensure guest satisfaction and staff morale.
• Contribute to development of spa treatments and protocols.
• Train staff on massage protocols and product usage.
• Coordinate training for new therapists within 90 days.
• Ensure therapists provide product prescriptions for treatments.
• Maintain cleanliness and restocking of treatment rooms; assist across VH Spa.
• Prepare treatment room information packets and duty checklists.
• Manage monthly inventory of massage supplies.

Skills

Leadership experience

Organizational skills

Written communication

Positive attitude

Stamina

Education

Arizona massage license

750 hours certified training

Aromatherapy theory/philosophy

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

What you will have an opportunity to do:

Position Summary: Enhance the guest’s experience at VH Spa for Vitality + Health by exhibiting leadership for the service provider team. Create a seamless experience for the guest by ensuring that all service providers are fully trained and have the tools necessary to do their job well. Fully participate as a member of the spa supervisor team.

Responsibilities include:

• Participate in interview and hiring process for all candidates for massage therapy positions
• Create and conduct Spa Orientation for all newly hired service providers
• Actively participate as member of the spa management team to create a superior guest experience, profitability of the spa and high employee morale and empowerment
• Actively participate in creation of spa treatments
• Write, implement and train staff on protocols for massage therapy and body treatments
• Coordinate training for newly hired therapists to be completed within their first 90 days of employment.
• Ensure that all therapists provide product prescription sheet for any body treatments performed.
• Ensure that all therapists maintain cleanliness, organization and restocking of their treatment rooms; assist in helping with cleanliness throughout VH Spa.
• Create information packet for each treatment room to include opening and closing duty checklists, ingredient information, SOP’s and protocols
• Be responsible for monthly inventory of massage supplies and product (not including linens)
• Provide assistance when necessary throughout the spa areas
• Perform all duties expected of a massage therapist at VH Spa for Vitality + Health
• Perform any other duties as assigned by the Spa Director.

What are we looking for?

Specific job knowledge, skill and ability:

• Current Arizona State massage license.
• Must have at least 750 hours of certified training and education.
• Training or knowledge in Aromatherapy theory/philosophy is preferred.
• Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment.
• Supervisory or management experience in resort spa, hospitality and/or customer service environment
• Professional, flexible and positive attitude
• Detailed oriented with excellent organizational and writing skills
• Ability to sit and/or stand continuously to perform essential job functions
• Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.