Spa Lead — Guest Experience & Membership Sales

Hand & Stone - Cedar Hill; Cedar Hill (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Training & development

Job summary

Hand & Stone - Cedar Hill is seeking a Lead Spa Sales Associate to support daily spa operations, lead the front desk team, and assist management with administrative tasks. The role blends guest service with sales leadership to ensure a smooth, welcoming guest experience.

The ideal candidate brings spa, wellness, or hospitality experience, strong organizational skills, and a proactive, solutions-oriented mindset.

Qualifications

• Previous experience in a spa, med spa, wellness, salon, fitness, hospitality, retail, or membership-based environment preferred.
• Previous leadership, supervisory, key-holder, or team lead experience preferred.
• Strong administrative and organizational skills with excellent attention to detail.
• Comfortable working with reports, spreadsheets, scheduling systems, CRM platforms, and other business software.
• Strong customer service and interpersonal skills.
• Comfortable with sales and educating guests about memberships, services, enhancements, and retail products.
• Strong communication skills with the ability to provide direction and feedback professionally.
• Dependable and able to independently manage assigned responsibilities and follow through on deadlines.
• Positive, team-oriented attitude with the ability to motivate and support others.
• Comfortable handling guest concerns and finding solutions.
• Ability to demonstrate professionalism, accountability, initiative, and leadership by example.

Responsibilities

• Support the day-to-day operations of the spa and help ensure a seamless guest experience.
• Serve as a leader and resource for Spa Associates during assigned shifts.
• Help train, coach, and support Spa Associates on front desk procedures, guest service expectations, membership sales, and spa policies.
• Assist spa management with administrative responsibilities, reporting, data entry, documentation, and ongoing operational projects.
• Assist with scheduling updates, appointment management, provider availability, and front desk coverage needs.
• Assist with lead follow-up, guest outreach, confirmation calls, membership outreach, and other CRM-related tasks.
• Support inventory counts, supply tracking, and organization as needed.
• Educate guests on spa services, enhancements, membership benefits, retail products, and current promotions.
• Support membership conversion, booking, pre-booking, retail, and other spa sales goals.
• Help identify and resolve guest concerns professionally, escalating issues to spa management when appropriate.
• Support communication between Spa Associates, service providers, and management to help ensure smooth daily operations.
• Reinforce spa policies, procedures, and service standards while helping maintain a positive, accountable, and professional team environment.
• Assist management with special projects, local outreach, team initiatives, and additional administrative or operational needs as assigned.

Skills

Leadership

Customer service

Communication

Organization

Sales

Training/Coaching

Tools

CRM platforms

Spreadsheets

Scheduling software

Job description

Hand & Stone - Cedar Hill is seeking a Lead Spa Sales Associate to support daily spa operations, lead the front desk team, and assist management with administrative tasks. The role blends guest service with sales leadership to ensure a smooth, welcoming guest experience.

The ideal candidate brings spa, wellness, or hospitality experience, strong organizational skills, and a proactive, solutions-oriented mindset.