Spa Lead

Life Time Inc.; Houston (TX); On-site; USD 60,000 - 82,000; Full time

Job summary

Life Time, Inc. seeks a Spa Manager to lead Life Spa services and retail teams, driving sales, service quality, and overall department performance. You will supervise staff, manage operations, and uphold Life Time's mission through exceptional customer experiences.

You will coach staff, monitor budgets, and engage with members to educate them on our industry-leading spa offerings. This role requires strong leadership and a commitment to service excellence.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of experience in Salon, Spa, Hospitality or Retail Leadership.
• Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Spa Manager Certification is required.
• Appropriate Licenses as required by law.

Responsibilities

• Provide weekly or monthly coaching to develop and retain team members.
• Monitor Spa profit and loss and adjust within budgetary guidelines.
• Educate members on spa services and products through strong customer relationships.
• Work the coordinator desk for 18–20 hours to coach and build business.

Skills

Team leadership

Coaching

Customer service

Budgeting

Education

High School Diploma or GED

State/County/City Licenses

Spa Manager Certification

Tools

Microsoft Office

Job description

Position Summary

The Spa Manager leads the Spa and Salon services and retail staff in the promoting and providing of sales, services, and products that exceed customer expectations. They drive revenue and oversee the department’s operations, financial levels, and ensures excellent customer service. They are responsible for the overall direction, coordination, and supervision of the Life Spa Department team members. They also provide leadership for the department in the fulfillment of Life Time's mission statement.

Job Duties And Responsibilities

• Provides weekly or monthly coaching sessions to develop, support and educate team members while building a strong professional relationship to ensure high team member retention
• Monitors the LifeSpa profit and loss statement and makes necessary adjustments based on budgetary guidelines
• Utilizes customer service and communication skills to develop strong relationships with members and connect and educate them on our industry leading salon and spa services and products
• Works the coordinator desk for 18-20 hours to provide in-the-moment coaching and business building best practices with the team

Position Requirements

• High School Diploma or GED
• 1 to 2 years of experience in Salon, Spa, Hospitality or Retail Leadership
• Experience with Microsoft Office such as Word, Excel, Outlook and PowerPoint
• Spa Manager Certification
• Appropriate State/County/City Licenses, as required by law

Preferred Requirements

• Experience in administrative or operational and computer skills

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.