Spa Lead

Life Time Inc.; Rochester Hills (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Life Time Inc. in Michigan is seeking a Lead-Spa to set an example for technicians through outstanding leadership and exceptional customer interactions.

The role includes mentoring the LifeSpa team and supporting the General Manager to meet financial targets. You will greet guests, promote LifeSpa services, supervise scheduling and onboarding, manage inventory, and drive service and retail promotions to grow the club’s LifeSpa business.

Qualifications

• High School graduate or equivalent.
• Ability to stand for prolonged periods.
• Ability to perform minor lifting.
• 5 or more years of technical experience.
• Has strong professional presentation, technical ability and relationship building.
• Appropriate State/County/City Licenses.

Responsibilities

• Promotes LifeSpa to build business with club interaction and social media.
• Greets guests in a timely and friendly fashion and ensures guests are comfortable throughout their LifeSpa experience, providing support for any escalated member issues.
• Serves as a positive role model to all team members to create a happy work environment
• Leads and mentors spa team, providing daily supervision, providing performance feedback, handling team member scheduling, timekeeping and pay issues and ensuring the team is aware of company policies, protocols, and expectations
• Works with the General Manager to scout and interview new team members, managing the onboarding process for new performers.
• Places and receives orders and completes weekly inventory cycle counts
• Drives service and retail awareness through LifeSpa designed promotions and events

Skills

Leadership

Customer service

Relationship building

Technical ability

Professional presentation

Education

High School graduate or equivalent

Appropriate State/County/City Licenses

Job description

Position Summary

The Lead-Spa will be the example to all other technicians by providing outstanding leadership and exceptional customer interactions.

Position Summary

The Lead-Spa will be the example to all other technicians by providing outstanding leadership and exceptional customer interactions. The Lead-Spa will mentor and coach the LifeSpa team within their club to help drive financially successful team members as well as assist the General Manager in ensuring the department meets it overall financial targets.

Job Duties/Responsibilities

• Promotes LifeSpa to build business with club interaction and social media.
• Greets guests in a timely and friendly fashion and ensures guests are comfortable throughout their LifeSpa experience, providing support for any escalated member issues.
• Serves as a positive role model to all team members to create a happy work environment
• Leads and mentors spa team, providing daily supervision, providing performance feedback, handling team member scheduling, timekeeping and pay issues and ensuring the team is aware of company policies, protocols, and expectations
• Works with the General Manager to scout and interview new team members, managing the onboarding process for new performers.
• Places and receives orders and completes weekly inventory cycle counts
• Drives service and retail awareness through LifeSpa designed promotions and events

Position Requirements

• High School graduate or equivalent
• Ability to stand for prolonged periods of time
• Ability to perform minor lifting
• 5 or more years of technical experience
• Has strong professional presentation, technical ability and relationship building
• Appropriate State/County/City Licenses

Preferred Qualifications

• 1 to 2 years of Salon/Spa Leadership experience

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.