Spa Host - Part Time

SOUTHALL FARM & INN; Franklin (TN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation package

Generous paid time off accruals

401k and company match

Weekly pay

Free weekly outdoor activities and whw

30% internal discounts

Fresh and free daily meals

Growth opportunities

Job summary

Southall Farm & Inn seeks a Spa Host to enhance the guest experience from check-in to departure, guiding guests through their wellness journey and coordinating with greeters, valet and other departments. You will assist guests with questions about spa services and products, manage appointments in the computer system, and support front-of-house operations to ensure a serene, luxurious spa day.

Responsibilities include greeting guests, curating personalized wellness experiences, handling payments,

Qualifications

• Detail-oriented with strong prioritization
• Excellent customer service and communication
• Experience in hospitality, luxury, spa or wellness preferred

Responsibilities

• Greet guests and overview spa experience
• Curate wellness journey from arrival to departure
• Coordinate with greeters, valet and departments for smooth transitions
• Assist with check-in and updating guest information
• Modify spa appointments and manage scheduling
• Answer guest questions about services and products
• Process charges and payments; assist with checkout
• Prepare locker rooms and relaxation areas for serenity
• Support therapists and technicians to set up treatment rooms
• Launder and organize linens and towels
• Assist with reservations for restaurant and activities
• Perform additional duties as needed by Southall Leadership

Education

High School diploma or equivalent

Tools

Booking systems

Microsoft Office

Job description

Description

Southall is a premier destination bringing nature, produce, and people together in a powerful and unique way.

The Spa Host is responsible for the overall guest experience from start to finish. This role includes curating the spa & wellness journey, communicating with the greeters cabin, valet and other departments, preparing the guest for their spa day, assisting guests with questions regarding specific spa services and products, checking the guest into the computer system and modifying appointments as needed, collaborating with back of house support team to guide the guest through their spa journey and charging for services performed. Occasionally the concierge may assist with restaurant reservations, activities, or other hotel needs.

Responsibilities

• Greet guests warmly and provide an overview of their spa experience
• Curate and personalize the guest's wellness journey from arrival to departure
• Communicate with the greeter’s cabin, valet, and other departments to ensure seamless guest transitions
• Assist guests with check-in, including entering and updating information in the computer system
• Modify and manage spa appointments as needed
• Answer guest inquiries regarding spa services, products, and amenities
• Process service charges, payments, and checkout procedures
• Occasionally assist with restaurant reservations, activities, and other hotel needs
• Prepare locker rooms and relaxation areas to maintain a serene environment
• Collaborate with front-of-house hosts to guide guests through their spa experience
• Ensure guests have appropriate robes, slippers, and amenities
• Maintain cleanliness and organization of spa facilities, including locker rooms and relaxation areas
• Restock supplies and refreshments for guest comfort
• Support therapists and technicians by ensuring treatment areas are set up and ready
• Assist with laundering and organizing linens and towels
• Address guest requests and ensure a smooth flow of spa services
• Perform additional duties and projects as assigned by Southall Leadership

Requirements

• Must be detail-oriented and have ability to prioritize tasks
• Must have enthusiasm and possess excellent customer service skills
• Excellent communication, listening and reporting skills
• The ability to work in a high-volume, busy service environment while maintaining composure, focus and a positive attitude.
• Must be a team player
• Service experience required
• Luxury, hospitality, spa or wellness experience preferred
• High School diploma or equivalent preferred
• Additional certifications in hospitality or wellness services are a plus
• Previous experience in a service-oriented role
• Strong organizational skills with attention to detail
• Elegant verbal and written communication style
• Proficiency in using booking systems and Microsoft office software
• Friendly, approachable demeanor with a genuine passion for wellness and hospitality
• Ability to work flexible hours, including weekends and holidays, to meet the needs of our guests
• The ability to do precision work using hand tools or work aids to work, move, guide, or place objects or materials
• Considerable dexterity of hands and fingers to do detailed work in a consistent manner

Our Benefits

• Competitive compensation package
• Generous paid time off accruals
• 401k and company match
• Weekly pay
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meals
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.