Spa & Gym Front Desk

Windham Mountain Club; New York (NY); On-site; USD 25,000 - 28,000; Part time

Job summary

Windham Mountain Club is seeking a Spa & Gym Front Desk Associate for a part-time, seasonal winter position based in Windham, NY. The role requires greeting guests, managing reservations, and selling products in a luxury wellness environment.

Ideal candidates have 1–2 years in customer service or hospitality, and are proficient with spa software and MS Office. Weekend and holiday shifts may be required to support operations.

Qualifications

• 1–2 years of customer service, hospitality, spa, fitness, or reception experience preferred.
• Experience with booking or spa software is a plus.
• Comfortable using Microsoft Office and other computer systems.
• Strong communication, organization, and multitasking skills.
• Passion for hospitality, wellness, and guest satisfaction.

Responsibilities

• Welcome and assist members and guests with a warm, professional attitude.
• Schedule appointments and manage reservations.
• Answer phones, emails, and guest inquiries.
• Process retail and service transactions.
• Recommend spa products, services, and amenities.
• Monitor inventory and restock supplies as needed.
• Assist with laundry, treatment room preparation, and facility cleanliness.
• Maintain a polished appearance and uphold luxury service standards.
• Support daily operations and other duties as assigned.

Skills

Customer service

Hospitality

Reception experience

Communication

Organization

Multitasking

Guest satisfaction

Tools

Spa software

Microsoft Office

Job description

Description

Welcome to Windham Mountain Club!

Work Location: In-person role based in Windham, NY.

Seasonal Position: This part time role is available for the winter season.

Pay: $18-$20 per hour based on experience

Anticipated Start Dates: The Beginning of November

Schedule: May require working early mornings, evenings, weekends, and holidays

Conditions: Must be able to get to a from work in all weather conditions. This is an indoor position.

Overview of Position:

The Spa & Gym Front Desk Associate serves as an ambassador for our luxury wellness experience, welcoming members and guests to our world-class spa and fitness facilities. This role is responsible for creating a seamless and personalized experience through exceptional service, attention to detail, and genuine hospitality. The ideal candidate is professional, organized, service-driven, and committed to exceeding guest expectations.

Key Responsibilities:

• Welcome and assist members and guests with a warm, professional attitude.
• Schedule appointments and manage reservations.
• Answer phones, emails, and guest inquiries.
• Process retail and service transactions.
• Recommend spa products, services, and amenities.
• Monitor inventory and restock supplies as needed.
• Assist with laundry, treatment room preparation, and facility cleanliness.
• Maintain a polished appearance and uphold luxury service standards.
• Support daily operations and other duties as assigned.

Qualifications:

• 1-2 years of customer service, hospitality, spa, fitness, or reception experience preferred.
• Experience with booking or spa software is a plus.
• Comfortable using Microsoft Office and other computer systems.
• Strong communication, organization, and multitasking skills.
• Passion for hospitality, wellness, and guest satisfaction.

Physical Requirements:

• Ability to lift up to 30 pounds.
• Ability to stand, walk, bend, reach, and move throughout the facility for extended periods.
• Comfortable using computers, POS systems, and mobile devices.

Requirements

Additional Information:

This job posting is intended to provide a general overview of the role and does not represent a complete list of all duties and responsibilities. A more detailed job description will be provided during the hiring process.

All details are subject to change at any time. Essential duties must be performed with or without reasonable accommodations. Windham Mountain Club is an equal opportunity employer.